[2022] Pass Oracle 1Z0-1064-21 Test Practice Test Questions Exam Dumps [Q20-Q44]

NEW QUESTION 20
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

NEW QUESTION 21
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

NEW QUESTION 22
Your customer wants to have a vertical MediaToolbar instead of the Horizontal one.
Which statement is true?

NEW QUESTION 23
Which two keyboard shortcuts can be modified?

NEW QUESTION 24
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click “Create Service Request”.
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

NEW QUESTION 25
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasonsfor this behavior?

NEW QUESTION 26
Which three subobject functions are included in the REST API for Service Requests (SRs)?

NEW QUESTION 27
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure userself-registration in your DCS application?

NEW QUESTION 28
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not beingreceived.
What is the problem?

NEW QUESTION 29
Which three statements are true?

NEW QUESTION 30
To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

NEW QUESTION 31
Which option describes the automated page presentation for incoming calls?

NEW QUESTION 32
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

NEW QUESTION 33
One of your service agents needs a new search filter on his Service Requests’ list page.
How can the agent achieve this?

NEW QUESTION 34
What should you do to enable Password Reset in Digital Customer Service (DCS)?

NEW QUESTION 35
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

NEW QUESTION 36
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

NEW QUESTION 37
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client’s calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer’s issue.

NEW QUESTION 38
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

NEW QUESTION 39
Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?

NEW QUESTION 40
You have been instructed to implement the “My Knowledge” page for your customer’s Engagement Cloud site.
Which is the correct first action inconfiguring “My Knowledge”?

NEW QUESTION 41
Identify two correctstatements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

NEW QUESTION 42
Which two options are true about role synchronization for Digital Customer Service (DCS)?

NEW QUESTION 43
Given the entitlement rules below, if ahigh-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
* Condition Column Severity = High
* Calendar = 9AM to 5 PM, Monday – Friday, US EST
* Resolution Metric = 2880
* Resolution Warning Threshold 120
* First Response Metric= 360
* First Response Warning Threshold

NEW QUESTION 44
What is the main function of the Data Security Policies?