2022 100% Free GCP-GC-REP Daily Practice Exam With 35 Questions [Q21-Q42]

NEW QUESTION 21
The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for
.

NEW QUESTION 22
How many days does the report exist after you run it?

NEW QUESTION 23
You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?

NEW QUESTION 24
Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

NEW QUESTION 25
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

NEW QUESTION 26
You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?

NEW QUESTION 27
Which of the following are available report file formats for export? (Choose three.)

NEW QUESTION 28
Rayan, as the supervisor, noticed some issues in the interactions handled by the agents. He exported the Agent Metrics report for detailed statistics to troubleshoot the issue. Identify the areas that would help him in resolving the problems. (Choose four.)

NEW QUESTION 29
Which report calculates a Monthly Service Level?

NEW QUESTION 30
After the report gets deleted, you can download it from the archived list.

NEW QUESTION 31
Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?

NEW QUESTION 32
Reports provide only real-time information.

NEW QUESTION 33
Which definition matches the performance and activity views for Queues?

NEW QUESTION 34
How is an Incoming Call represented in reports?