Assume ITIL ITIL-4-Foundation Dumps PDF Are going to be The Best Score [Q58-Q72]

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Assume ITIL ITIL-4-Foundation Dumps PDF Are going to be The Best Score

ITIL 4 ITIL-4-Foundation Exam and Certification Test Engine

ITIL ITIL-4-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	The Guiding Principles Of ITIL 4 The Four Dimensions Of Service Management
Topic 2	Key Concepts From Lean, Agile, Devops, And Why These Are Important To Deliver Business Value
Topic 3	How ITIL Practices Described In ITIL 4 Will Maintain The Value And Importance Provided By The Current ITIL Processes
Topic 4	A Holistic Approach To The Facilitation Of Co-Creation Of Value With Customers And Other Stakeholders In The Form Of Products And Services
Topic 5	Whilst At The Same Time Expand To Be Integrated To Different Areas Of Service Management And IT, From Demand To Value

Q58. Which statement about the ‘change enablement’ practice is CORRECT?

Service requests are usually normal changes that can be implemented quickly without authorization

Emergency changes are changes that must be fully tested and fully documented prior to implementation

Standard changes are changes that need to be scheduled, assessed and authorized following a standard process

Emergency changes are changes that must be implemented as soon as possible and therefore authorization is expedited

Q59. Identify the missing word in the following sentence.
The purpose of the supplier management practice is to ensure that the organization’s suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.

costs

users

value

performances

Q60. Which describes a standard change?

A high-risk change that needs very thorough assessment

A change that is typically implemented as a service request

A change that must be implemented as soon as possible

A change that needs to be scheduled, assessed and authorized following a defined process

Q61. What is a service?

A possible event that could cause harm or loss, or make it more difficult to achieve objectives

A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks

A tangible or intangible deliverable of an activity

Joint activities performed by a service provider and a service consumer to ensure continual value co- creation based on agreed and available service offerings

Explanation/Reference: https://www.bmc.com/blogs/itil-key-concepts-service-management/

Q62. Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

Focus on value

Think and work holistically

Optimize and automate

Collaborate and promote

Q63. Which statement about the ‘service request management’ practice is CORRECT?

Service requests are fulfilled using simple workflows

A new workflow is created for each type of request

Additional approval is sometimes needed for restoration of service

Financial authorization is sometimes required for service requests

Q64. Which guiding principle helps to ensure that better information is available for decision making?

Keep it simple and practical

Collaborate and promote visibility

Optimize and automate

Think and work holistically

Q65. Which statement about service relationship management is CORRECT?

It focuses on the service actions performed by users

It requires the service consumer to create resources for the service provider

It requires co-operation of both the service provider and service consumer

It focuses on the fulfilment of the agreed service actions

Q66. For which purpose would the continual improvement practice use a SWOT analysis?

Understanding the current state

Defining the future desired state

Tracking and managing ideas

Ensuring everyone actively participates

Q67. What must always be done before an activity is automated?

Check that the activity has already been optimized

Check that suitable new technology has been purchased

Ensure that DevOps has been successfully implemented

Ensure the solution removes the need for human intervention

Q68. Which statement about the ‘four Ps’ of service design is CORRECT?

Processes refers to skill and training

Partners refers to suppliers and vendors

People refers to technology and tools

Products refers to producers and metrics

Explanation
D18912E1457D5D1DDCBD40AB3BF70D5D

Q69. Which practice handles all pre-defined user-initiated service actions?

Deployment management

Incident management

Service level management

Service request management

Q70. Which activity is NOT recommended by the start where you are’ guiding principle?

Involving people who are not familiar with a service when observing and assessing its activities

Applying risk management when considering to introduce new processes

Using source data to avoid any unintentional data distortion found in reports

Discarding existing processes before assessing their usefulness

Q71. What is a definition of a service improvement plan (SIP)?

A formal plan to implement improvements to a customer’s business processes

An input from availability management to service level management, detailing the service design plan

A formal plan to implement improvements to a service or process

An input from financial management for IT services to service level management, detailing the budget plan D18912E1457D5D1DDCBD40AB3BF70D5D

Q72. What takes place in the “Did we get there?” step of the continual service improvement (CSI) approach?

An initial baseline assessment

The production of a detailed CSI plan

Verifying that improvement targets have been achieved

Understanding priorities for improvement

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Assume ITIL ITIL-4-Foundation Dumps PDF Are going to be The Best Score [Q58-Q72]

ITIL ITIL-4-Foundation Exam Syllabus Topics:

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