[Jul 25, 2022] New Oracle 1Z0-1038-21 Dumps with Test Engine and PDF (New Questions) [Q55-Q78]

NEW QUESTION 55
How many rows can be returned by a tabular query?

NEW QUESTION 56
A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLAinstance is added to an incident. What setup is required for resolution due calculations?

NEW QUESTION 57
Which four types are used by incidents queues?

NEW QUESTION 58
Your customer has asked you to create a report that shows all the incident should show the following columns:
1. The number of incidents opened in the past month
2. The numberof incidents opened in the past week
3. The number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?

NEW QUESTION 59
Examine these functions:
f1- apply() f2 – setup(), f3 – validate(), f4 – cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during customprocesses testing?

NEW QUESTION 60
Which two REST API calls can be used to retrieve account information with ID 3?

NEW QUESTION 61
Which four statements are true about incident rules?

NEW QUESTION 62
A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Whichtwo actions will remove the malfunctioning add-in?

NEW QUESTION 63
Which three actions can a guide branch out to?

NEW QUESTION 64
Your customer would like to send a communication about a product that is applicable only to its user base in the USA.
Which three actions should you perform?

NEW QUESTION 65
A customer is trying to import guides and a definition file from another interface and receives an error: “The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must betaken to fix this?

NEW QUESTION 66
Which setup sequence is usedto give permissions to an individual to access an application?

NEW QUESTION 67
Which option should you useto create or configure queues?

NEW QUESTION 68
Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

NEW QUESTION 69
Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?

NEW QUESTION 70
Which five actions should you performto configure advanced routing?

NEW QUESTION 71
Which statement correctly differentiates between a bulk operation and a batch operation?

NEW QUESTION 72
Your customer has created a new script and deployed it to agents in their call center within their incident workflow. They have noticed that their agents cannot end the script as expected. What are two reasons for this?

NEW QUESTION 73
A client requires you to set up chat and email as unlimited for an SLA. What must you do?

NEW QUESTION 74
Which two statements are true about a disposition?

NEW QUESTION 75
Which three statements are true about navigation sets?

NEW QUESTION 76
You have a requirement to purge Incidents where the Incidents have not been updated in the last 30days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?

NEW QUESTION 77
When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: [email protected]
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?

NEW QUESTION 78
A customer is trying to use Element Manager to import and add-ins and receives this error:
“This package cannot beprocessed.”
What is the reason for this error?