Reliable Oracle Knowledge Management Cloud 1z0-1037-22 Dumps PDF Dec 21, 2022 Recently Updated Questions [Q13-Q28]

Published date December 21, 2022

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Reliable Oracle Knowledge Management Cloud 1z0-1037-22 Dumps PDF Dec 21, 2022 Recently Updated Questions

Pass Your Oracle 1z0-1037-22 Exam with Correct 72 Questions and Answers

Oracle 1z0-1037-22 Exam Syllabus Topics:

Topic	Details
Topic 1	Explain response requirements Use Knowledge Advanced features
Topic 2	Use Knowledge Advanced Search Capabilities Explain the dashboard feature
Topic 3	Use answer versioning Use reports features Use answers search
Topic 4	B2C Service Products and Services – Common Features Manage Knowledge Advanced Content

QUESTION 13
You have created a new article in your knowledge base and you want it to always appear at the top of the search result page.
What display position should you configure?

Place at First

Place at Top

Historical usefulness

Fixed at Top

Fix First

Place at Top-Select this option to place the answer at the top of the list on the Answers page by changing the score to be equal to the highest answer. The score is then adjusted as the solve count changes over time.

QUESTION 14
Which three types of answers can be added to the knowledge base? (Choose three.)

XML

TEXT

HTML

URL

File Attachment

If you have an existing knowledge base and you would like to migrate that content into a knowledge base, you must create specific Content Types for that content to migrate to.
Before you migrate your knowledge base, create the following Content Types:
C: HTML – These answers represent HTML content. You create an HTML article by entering text in the Summary, Question, and Answer fields on the Add Content page.
D: URL – These answers represent URLs to external content. You create a URL article by entering the URL of the document that is to be the answer source for the given question in the URL field of the Add Content page. The URL must be to one specific page and not to a page containing links to additional sources or external collections. It is also important to enter a descriptive Summary and Question as Knowledge Advanced uses the information in these two fields when conducting internal searches for documents. For customer searches, Knowledge Advanced also indexes the destination URL so it can be searched.
E: Attachment – These answers represent standalone documents attached to the answer. You create an attachment article, select the attachment to use from the Attachment link on the Add Content page.
FAQ – These answers represent frequently asked questions.
KCS – These answers represent similar content from KSC articles.
Manual – These answers represent application manuals.
Reference:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAUKA/Content_Authoring.htm#FAUKAcontent_authoring

QUESTION 15
Which three tasks should you perform after deploying custom objects? (Choose three.)

creating a workspace

creating standard reports

creating system attributes

adding the workspace to a user’s navigation set

editing a user’s profile to grant permissions to use the custom object workspace

defining relationships with other custom objects or standard objects

AD: After custom objects are deployed, new workspace types are made available for objects that have the Object is Available in Workspaces, Scripting, and Workflow option enabled so you can work with them in the same way you work with incidents or contacts. In addition, standard reports are automatically created for deployed objects that have this option enabled.
Because custom object data is stored in the database, you can add custom objects to workspaces, workflows, custom reports, and navigation sets.
E: You must specify permissions for your staff members to read, delete, and perform other actions on custom object records.
Reference:
Oracle Service Cloud User Guide, Release February 2017, page 92

QUESTION 16
Which two statements are true about published reports? (Choose two.)

Published reports contain snapshots of data at the time the report is run.

Published reports can be edited.

Published reports have filtering option in ribbon.

Published report data can change automatically when the knowledge base data is updated.

Published reports can be shared.

Publish report is a method of preserving a report’s graphical and tabular output as a snapshot. Once a report is published, it cannot be modified and the report data will remain unchanged even as the knowledge base is updated.
Reference:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/topichead.htm#FAMUGg_public_key

QUESTION 17
Which two statements are true about response requirements for incidents? (Choose two.)

Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.

Custom response requirements are based on the level of service being provided.

Holidays have to be defined before creating response requirements.

Default response requirements for an interface cannot be modified.

To define an SLA:

4. Confirm that the Response Requirement Settings display as:

Reference:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAIKA/Configuring_KA_Features.htm#FAIKAab1032248

QUESTION 18
What is the purpose of an SLA in Knowledge base?

to group and refine related answers based on the product and the service level

to provide access to the answers based on the customer service level agreement matching the answers’ access level

to give permission to users to add questions in a forum based on the service level

to rank customers based on the number of answers posted in a forum based on the service level

Service Level Agreements (SLA) determine control the type and amount of support you offer your customers. You must define an SLA to associate with Customer Portal users.
Table Service Level Agreement Options, Example

Reference:
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAKAU/Chunk858056443_d105.htm

QUESTION 19
Which two statements are true about Knowledge Advanced views? (Choose two.)

In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.

Views do not depend on the number and purpose of the interface that your organization uses.

In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.

You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.

View cannot be renamed or deleted but only modified.

You must create a view to map Knowledge Advanced objects and functionality to the interface defined for your Service Cloud implementation. Views are a means to logically segregate your knowledge base to conform to your organization’s business requirements. Your organization probably defines view for various brands or business units.
When you configure Knowledge Advanced, the views that you need to create depend on the number and purpose of the interfaces that your organization uses.
For example:
Reference:
https://docs.oracle.com/en/cloud/saas/service/18a/faika/configuring-knowledge-advanced-within-service-cloud.html#c_Creating_Knowledge_Advanced_Views_ab1009963

QUESTION 20
You observe that when customers search with the keyword “IPhone 7” they get thousands of results, but when they search with “IP7” they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search with keywords “IPhone 7” or “IP7” or any related search term.
What should you do?

Include search terms in Stop Words

Include the search terms in Answers Keywords

Add all related search terms to an aliases.txt.file.

Include search term in Search priority word.

Include the search terms in both Answer Keyword and Stop Word.

The aliases.txt file is initially empty, but you can add synonyms, phrases, or aliases to link terms specific to your industry to similar terms that may be used during a search. For example, a customer might search for an acronym, such as “GPS,” but all of your answers regarding GPS might spell out “global positioning system” rather than using the initials. The aliases.txt file lets you link terms that customers might search on with synonymous terms in your answers.
Reference:
Oracle Service Cloud User Guide, Release February 2017, page, pages 307-308

QUESTION 21
Which three statements are true bout the limitations of Connect Web Services? (Choose three.)

When executing a query against a report database, a maximum of 20,000 rows can be returned.

When executing a query against an operational database, a maximum of 20,000 rows can be returned in a single request.

The server enforces a maximum of 10,000 objects when invoking any one of the Create, Get, Update or Destroy operations.

When executing a query against a report database, a maximum of 100,000 rows can be returned.

When executing a query against an operational database, a maximum of 100,000 rows can be returned in a single request.

The combination of the multi-object Create, Get, Update & Destroy operations and the Batch operations is limited to 10,000 total input objects per SOAP request.

D (not A): If the report is pre-configured for deferred execution, then depending on how large the data set to be processed is estimated to be, the report will either run right away or be prompted for queuing. In most cases, the user will be prompted to place the report in the queued state. Only where the report is estimated to run very quickly by not exceeding the deferred report threshold of 200,000 rows will the report be run immediately.
E: In Oracle Service Cloud, the maximum row export threshold is 100,000 rows.
F (not C): 10,000 total input objects per SOAP request. The combination of the multi-object Create, Get, Update and Destroy operations and the Batch operation is limited to 10,000 total input objects per SOAP request.
Reference:
https://docs.oracle.com/cloud/latest/soa121300/TKRDP/GUID-ED7B0E34-2D5E-40DF-A7ED-001581E2ACCA.htm#TKRDP2778 ORACLE SERVICE CLOUD GUIDE: HOW TO IMPROVE REPORTING PERFORMANCE, Best Practices to Scale Oracle Service Cloud Analytics for High Performance, ORACLE WHITE PAPER | MARCH 2015

QUESTION 22
Which two report columns are displayed in Oracle Knowledge Advanced? (Choose two.)

Summary

Description

Answer ID

Rating

Author

Viewing the Answer Details
When you click a link in the # Answers column of the report, you can view the following answer details.
Reference:
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAKAC/Chunk528507396_d110.htm#aa1237135

QUESTION 23
What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?

30 MB

25 MB

10 MB

5 MB

20 MB

20MB is the maximum as well as the default.
Reference:
http://communities.rightnow.com/posts/7e961ac4d6?commentId=46204#46204

QUESTION 24
Your client wants to block all employees’ personal details and allow each employee’s direct manager to access only the blood group, medical details, emergency contact number for emergency usage.
What kind of filter option should you use to allow a manager to generate an emergency details report?

Runtime Selectable filter

Docked filter

Restricted Filter

Fixed filter

Standard Filter

fixed filter: A component of Analytics and Outreach and Feedback segments used to define the data set available in the report or segment. Fixed filters are statements constructed from expressions, functions, and operators, and cannot be altered when using a segment or when running a report

QUESTION 25
Your client wants a report to see all the incidents with status grouped under the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?

Applied Filter

Auto Filter

Rollups

Slicing

Bucket Filter

You can define rollup levels in a report to group data beneath headings in the report. You can add additional rollup levels to further break down the data under each heading by grouping data under sub-headings.
Using rollups, you can group rows in a report that share the same value in the columns you select for the rollup levels. For example, you could add rollups to an incident report to group incidents by their status, and then add an additional rollup level to group the incidents that have the same status by their assigned staff account.
Reference:
https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/_analytics.htm#FAMUGae1133175

QUESTION 26
In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain? (Choose three.)

Rules engine

Search Log

Dictionary

Language information

Translations

When you tune a question you are adding or changing objects in the Intelligent Search Dictionary. The Dictionary is an Intelligent Search component that contains:
Reference:
https://docs.oracle.com/cloud/may2017/servicecs_gs/FAAKA/Optimizing_Intelligent_Search.htm#FAAKAth_TuningIntelligentSearch

QUESTION 27
A customer has a problem with a damaged battery and searches your knowledge base with the search term “battery damage issue.” The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.

Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.

Edit the alias text file to include alias words – battery damage, battery issue, battery.

Include battery and damage as keywords under Answers Stop Words.

Manually related answers are two or more answers that may contain related information. Manually relating answers provides customers with additional options for finding accurate information. The Manually Related Answers section of the Relationships tab consists of a toolbar and a list of manually related answers.

QUESTION 28
In the Actions to Take drop-down list of Knowledge Advanced, which three actions can you use to tune a question?

Add to Existing Concept

Edit Concept

Add a Concept

Copy a Concept

Add Synonyms

The Actions To Take menu lists the tuning options for each object. Each object has a set of tuning actions, as displayed in the following table.
Reference:
https://docs.oracle.com/en/cloud/saas/service/18a/faaka/tuning-intelligent-search.html#c_Selecting_or_Entering_a_Question_to_Tune_aa1040311

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