Enhance your career with 6210 PDF Dumps - True Avaya Exam Questions [Q60-Q80]

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Enhance your career with 6210 PDF Dumps – True Avaya Exam Questions

New (2023) Download free 6210 PDF for Avaya Practice Tests

Avaya 6210 exam is a certification test designed to assess an individual’s understanding of the Avaya Aura® Contact Center Implementation. 6210 exam is targeted towards professionals who are responsible for designing, implementing, and supporting contact center solutions based on Avaya’s Aura® platform. 6210 exam is recognized globally as a benchmark for the skills and knowledge required to successfully implement and manage Avaya’s Aura® contact center solutions.

Avaya 6210 certification exam is a valuable certification for professionals who want to demonstrate their expertise in implementing and managing Avaya contact center solutions. Avaya Aura® Contact Center Implementation Exam certification can help professionals advance their careers, enhance their skills and knowledge, and increase their earning potential. Avaya Aura® Contact Center Implementation Exam certification also demonstrates to employers that the certified professional has the skills and knowledge necessary to implement and manage Avaya contact center solutions effectively.

Q60. During the Avaya Aura® Contact Center (AACC) software installations, which tool launches once the UniversalInstaller configuration is successfully completed?

Avaya Aura® Contact Center Configuration Wizard

Avaya Aura® Contact Center Startup Wizard

Avaya Aura® Contact Center Installation Wizard

Avaya Aura® Contact Center Ignition Wizard

Q61. You are preparing to install the Agent Desktop Displays (ADD) tool on agent client computers supplied by the customer, and you need to verify that the computers meet the minimum required specifications.
What is the minimum required amount of RAM needed for the client computers?

8 GB

4 GB

1 GB

2 GB

Q62. Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?

Configuration

Access and Partition Management

Contact Center Management

Multimedia

Q63. Which two statements about scheduled backups are true? (Choose two.)

Contact Center stores up to seven backup files at each server location.

You can use this utility to back up operating system files.

The backup location must be a tape or optical drive.

You can schedule single or multiple backup tasks on a daily, weekly, or monthly basis.

Q64. A customer has Avaya Aura Contact Center (AACC) and Avaya Aura Unified Communications Platform Integration.
For the Avaya Aura Session Manager (ASM) to direct incoming voice contacts to the AACC, as part of the ASM and AACC configuration, which two items are configured in ASM? (Choose two.)

Enable TLS encryption for Hosts.

Install a Signed Certificate from a Trusted Host.

Add the Avaya Aura Contact Center as a Trusted Host.

Add a Routing Policy for the AACC.

Q65. You are preparing to activate the Agent Desktop Displays (ADD) tool in the call center.
Which protocol is a prerequisite for ADD in the Avaya Aura® Contact Center (AACC) environment?

Multicast or unicast communication from the CCMS to Contact Center Manager Administration (CCMA)

Unicast communication from the CCMS to the client PCs

Multicast from Contact Center Manager Administration (CCMA)

RSM Compression (Real-Time Statistical Multicast) option that is enabled from the Contact Center Manager Server (CCMS)

Q66. From the High Availability (HA) utility under Configuration, which menu selection can be used to validate that the Active and Standby servers are running?

Notifications

CC Configuration

System

Server Mode

Q67. Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

GIVE IVR

QUEUE TO SKILLSET

GIVE RAN

GIVE MUSIC

Q68. When setting up scheduled backups to a network location, which two steps are required? (Choose two.)

Create a shared directory on a networked logical drive to store the database backup.

Shutdown the Avaya Aura® Contact Center (AACC) server.

Navigate to Windows > Apps > Database Maintenance utility > Scheduled Backup

Navigate to CCMA > Launchpad > Contact Center Management > Scheduled Backup

Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100141967 (17)

Q69. You are configuring the Windows Operating System for an Avaya Aura Contact Center
(AACC) installation.
Which setting will you select for Data Execution Prevention (DEP)?

Turn off DEP for all programs and services.

Turn on DEP for essential Windows programs and services only.

Turn on DEP for all programs and services except for those specifically selected.

Turn on DEP for all AACC programs and services.

Q70. Which tool is used to verify the Communication Control Toolkit (CCT) configuration and to ensure that all resources are available and accessible to route contacts for the Contact Center Manager Server (CCMS)?

Multimedia Dashboard

Reference Client

Server Utility

Server Manager

Q71. To log in to the Avaya Aura® Media Server (AAMS) Element Manager (EM) from a browser, you must enter the correct URL.
Which URL format is correct to access the AAMS Element Manager (EM)?

https://<serveraddress>:em

https://<serveraddress>:8800/em

https://<serveraddress>:/em

https://<serveraddress>:8443/em

Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/101017536 (33)

Q72. After you complete the Avaya Aura Contact Center (AACC) installation, you should perform a backup.
From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?

Select Location and Immediate Backup

Map Drive and Immediate Backup

Backup Drive and Immediate Backup

Backup Location and Immediate Backup

Q73. While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?

The ability to use Hot Desking feature.

The ability to access files on their network.

The ability to map the user to a Windows account.

The ability to provide voice, e-mail and chat functionality to a single application.

Q74. Avaya Aura Contact Center (AACC) Release 7 supports only the Avaya Aura Media Server (AAMS), formerly called Avaya Media Server.
Which three statements regarding the AAMS are true? (Choose three.)

AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC.

AACC requires a license for each AAMS instance in the solution.

An Avaya Aura Media Server High Availability pair of server requires two instance licenses.

A standalone Avaya Aura Media Server is supported on the Windows Server operating system.

Q75. You have increased the multicast time to live value on the Contact Center Manager Server
(CCMS).
After changing the value, which CCMS service must be restarted so that the new value can take effect?

CCMS SDP_Service, the Statistical Data Propagator Service

CCMS RSM_Service, the Real-Time Statistical Manager Service

CCMS RDC_Service, the Real-Time Data Calculator Service

CCMS IS_Service, the Intrinsic Service

Q76. Which three statements about Avaya Aura Contact Center (AACC) Licensing are true? (Choose three.)

Agent licenses are available for both Nodal and Corporate Licensing.

A Corporate Enterprise license type is for a network of Avaya Aura Contact Center installations.

The Nodal Enterprise license type controls the licensing for a single Avaya Aura Contact Center node.

The licensing grace period duration is 15 days.

Nodal Enterprise licensing supports a Standby License Manager.

Q77. Which type of dialing is it when the outbound call is made automatically after presentation to the agent?

Progressive dialing

Predetermined dialing

Predictive dialing

Preview dialing

Q78. Avaya requires that a remote support access tool be configured on Avaya Aura® Contact Center (AACC) servers to provide remote support.
Which remote access tool does Avaya recommend?

Avaya Secure Access Link

pcAnywhere

NetMeeting

AA_Rescue

Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100180144 (36)

Q79. Avaya Aura Application Enablement Services (AES) is a set of enhanced telephony APIs, protocols, and Web services available to developers. The interface between the Avaya Aura Contact Center (AACC) and AES is Mutual TLS.
Which three statements regarding the AES and AACC are true? (Choose three.)

If you are using Web Services security on Contact Center, you cannot use the default certificates and must use the certificates in the Contact Center Certificate Store.

AES 7.0 includes the default Contact Center root certificate.

The Contact Center CTI Proxy points to the AES IP Address, port 4723, Transport TLS.

AES 7.0 does not include the default Contact Center root certificate. To use the default root certificate with AES 7.0, you must import it into AES.

Q80. During the design of the Outbound Campaign, the administrator chooses between two types of dialing. Which two types of dialing options are available when designing the Outbound Campaign? (Choose two.)

Preview dialing

Progressive dialing

Predictive dialing

Predetermined dialing

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