Latest Salesforce Field-Service-Lightning-Consultant Free Certification Exam Material with 303 Q&As [Q29-Q51]

Rate this post

Latest Salesforce Field-Service-Lightning-Consultant Free Certification Exam Material with 303 Q&As

UPDATED Field-Service-Lightning-Consultant Exam Questions Certification Test Engine to PDF

Q29. Universal Containers has installed base equipment that requires specific expertise to install or decommission.
Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?

Validation Rules and Work Types

Work Types and Skill Requirements

Milestones and Service Appointments

Skill Requirements and Entitlements

Q30. A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should the Consultant recommend to meet this requirement?

Create and schedule independent Work Orders for each Asset, each with a Service Appointment.

Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.

Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.

Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.

Q31. Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

Soft Boundaries

Customer First

High Intensity

Emergency Policy

Q32. Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?

Only the Primary Assets related list on the Asset object

Both the Primary Assets and Related Assets related lists on the Work Order object

Only the Primary Assets related list on the Work Order object

Both the Primary Assets and Related Assets related lists on the Asset object

Q33. Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?

Field service mobile app

Salesforce mobile app

Work Order records cannot be updated on a mobile device

Salesforce Touch

Q34. Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?

Create aQuick Action on the Service Appointment to launch a Visualforce signature page.

Create an Approval Process from the Service Appointment for the customer’s Authorization.

Create a Checkbox on the Service Appointment that will capture the customer’s Authorization.

Create a custom text field to capture the customer’s signature on Salesforce mobile app.

Q35. which two considerations impact the scheduled time frame of multi-day work?
Choose 2 answers

Assigned resource

Homebase travel

Resource skill level

Break duration

Q36. Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?

Create a Capacity-based Resource and delete that Resource after three weeks.

Create a Resource and give them 24-hour availability for the next three weeks.

Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.

Create a Capacity-based Resource and give them Capacity for the next three weeks.

Q37. Universal container has enabled field service lightning and want to enable milestones for work order.
What should a consultant take into consideration?

Creating milestones for word orders requires an entitlement for case

Creating milestones trackers requires a custom lightning component

Creating entitlements for work orders requires a custom lightning component

Creating entitlement for class and work order must be separated

Q38. universal containers has customers who have previously negotiated pricing on some products.
Which price book structure should a consultant recommend when considering the implications of pricing on work orders?

Utilize a custom global price book and add all products as price book entries

Utilize a custom global price book and add price negotiated products as price book entries

Create customer specific price books and add all products as price book entries

customer specific price books and add only price negotiated products as price Create book entries

Q39. Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.

Implement Work Types and Skill Assignments.

Implement Assignment Rules and Work Orders.

Assign Skills and Skill Levels to Users.

Assign Skills and Skill Levels to Resources.

Q40. universal containers wants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?

A work order related list on asset

A custom installation date field on products consumed

Field history tracking on asset

The standard installation date field on asset

Q41. Universal Containers wants to track the total associated price when servicing Work Order for customers. Which two of the following should a Consultant recommend? Choose 2 answers

Use Work Order and Work Order Line Items.

Use the Einstein Pricing Configurator.

Set up Products and Price Books.

Use a custom object to model the Work Order pricing.

Q42. universal containers have a call center that responds to requests from
customers and schedules time for field service engineers (FSEs) to perform work on assets owned by the client. Call center agents are responsible for booking appointments Which permission set license should be assigned to the call center agents?

FSL dispatcher license

FSL agent license

FSL admin license

FSL resource license

Q43. Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers’7

Field Service Lightning Admin Permissions

Field Service Lightning Mobile License

Field Service Lightning Standard Permissions

Field Service Lightning Scheduling License

Q44. An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company’s Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.

Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.

Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

Q45. The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers

Global optimization doesn’t reschedule appointments that have rule violations.

The optimizer uses a scheduling policy different from what is used on the dispatch console.

The territory of the resources was not included in the global optimization request.

There are no service resources available with the required skill levels.

Q46. Universal Containers provides prompt service and has multiple service levels for different customers. Over 50% of Service Appointments are created on the same day they need to be completed. As a result, a Technician’s daily schedule can change multiple times throughout the day. What method of dispatching should a Consultant recommend implementing?

Automatically schedule unscheduled services to available Resources.

Automatically Dispatch Service Appointments using Drip Feed.

Automatically change the status to Dispatched of all Service Appointments.

Automatically run Optimization Background Job every hour.

Q47. universal container UC uses two contractors 1 and contractor 2 to perform repair work contractor 1 has provided service for UC for longer period time and considered to have more repair work expertise then contractor 2 How should a consultant configure the contractors experience?

Assign contractors 1 and 2 different capacities of repair work

Assign contractors 1 and 2 different skill levels for repair works

Assign contractors 1 and 2 preferred source

Assign contractors 1 and 2 as excluded resources

Q48. universal containers is evaluating a strategy for reducing the cost of service using automated scheduling Which toe approaches will contribute to this goal?
Choose 2 answers

reduced overtime per work order

reduced travel time per work order

reduced work orders per shift

reduced number of territories

Q49. time sheet entries can be associated to which two objects? Choose 2 answer

Work order line item

assigned resources

Service resource

Work order

Q50. Universal Containers wants to automatically create Work order Line Items based on the products being serviced. How can this be achieved?

With Entitlement Templates

With Workflows