[Jan-2024] Updated Genesys Cloud CX GCP-GCX Exam Questions BUNDLE PACK [Q11-Q29]

NEW QUESTION 11
Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.
Which of the following options would help him perform his task?

NEW QUESTION 12
You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.

NEW QUESTION 13
Genesys Cloud CX Voice is __________.

NEW QUESTION 14
Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)

NEW QUESTION 15
Profiles can contain various types of information about people in the organization.
Why it is essential to have employees complete their profile information?

NEW QUESTION 16
Which user role is required to perform the deployment and installation of the Genesys Cloud CX organization?

NEW QUESTION 17
Why are Divisions important in an organization?

NEW QUESTION 18
Which of the following are AND Evaluation Methods? (Choose three.)

NEW QUESTION 19
Why are Divisions important in an organization?

NEW QUESTION 20
Which user role is required to perform the deployment and installation of the Genesys Cloud CX organization?

NEW QUESTION 21
You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it.
What must you do to ensure that users can find the document when needed?

NEW QUESTION 22
Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?

NEW QUESTION 23
Select all access level permission types for workspace (Documents > Workspace) membership. (Choose three.)

NEW QUESTION 24
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

NEW QUESTION 25
Currently, you manage all agents’ schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

NEW QUESTION 26
Which of the following items need to be configured for an outbound campaign? (Choose three.)

NEW QUESTION 27
Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?

NEW QUESTION 28
To assign extensions to users, you must first __________.

NEW QUESTION 29
Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?