2024 Easily pass C_C4H51_2405 Exam with our Dumps & PDF Test Engine [Q29-Q53]

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2024 Easily pass C_C4H51_2405 Exam with our Dumps & PDF Test Engine

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Q29. Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.

You can use Dashboard Designer to join KPIs to a new data source.

You can create new custom reports based on joined data sources.

You can assign reports to business roles.

You can use a mashup to access SAP BusinessObjects BI offline.

You can add custom fields in data sources and reports.

Q30. Which of the following is possible when creating tickets in the Agent Desktop?

You can create knowledge articles.

You can manually select the SLA.

You can select multiple registered products in a single ticket.

You can manually assign a maintenance plan.

Q31. You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.

The determination rules have been configured, but not activated.

SLAS are not configured in fine-tuning.

A workflow rule was not scheduled to trigger the determination.

SLAs are not activated in project scoping.

Q32. What types of mashups are available in SAP Service Cloud? Note: There are 2 correct answers to this question.

ABAP mashups

Internal mashups

HTML mashups

URL mashups

Q33. Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.

Ticket type

Channel direction

Notification type

Mashup service

Channel type

Q34. Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.

Maintenance plan

Service contract

Operating hours

Working calendar

Q35. Which options can you use to limit the population of a single field in the SAP Service Cloud UI? Note: There are 2 correct answers to this question.

Page layout

Code list restriction

Validation rule

Delegation

Q36. What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2 correct answers to this question.

Data can be accessed in real time.

Existing reports can be reused.

Security issues with mashups outside of the corporate network are rare.

Offline access is available.

Q37. Which category types can be used when creating a Service Catalog? Note: There are 3 correct answers to this question.

Process category

Warranty category

Maintenance category

Incident category

Cause category

Q38. Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

IDoc

OData

RFC

SOAP

Q39. Which of the following apply to time recording? Note: There are 3 correct answers to this question.

Automatic time recording can be done by choosing “Start recording” and “Stop recording”.

Time sheets can be submitted for approval.

You can activate Microsoft Outlook integration for time recording.

Code list restrictions are not possible for the Time Type field.

Time recording can be done without assignment to a ticket.

Q40. What do you need to create accounts?
Note: There are 2 correct answers to this question.

Access rights

Assignment to an organizational unit

User ID

Business role

Q41. What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.

Create a Web service with SAP Knowledge Central by NICE.

Create knowledge base articles in SAP Service Cloud.

Configure the relevant question in scoping.

Create a validation rule.

Q42. Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?
Note: There are 2 correct answers to this question.

Create a joined data source

Create an interactive dashboard

Create a report based on the Tickets data source

Create a Cloud data source

Q43. Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.

Product

Text

Registered product

Maintenance plan

Warranty

Q44. Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

Set up an approval process.

Create a customer and assign an email address.

Activate Live Activity Configuration.

Define a template.

Q45. Where can you keep track of new and modified knowledge base articles?

Knowledge base fine-tuning activity

Solution finder

Broadcast

Feed

Q46. Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

External pricing

Products

Social media profiles

Accounts

Q47. Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.

Determination of involved parties

SLA Determination

Party roles

Delegation rules

Q48. Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

Implement the provided Hot Fix number.

Create an incident.

Report a ticket.

Send an email to SAP Cloud Support.

Q49. Which model can be used for ABAP cloud-native development?

The SAP S/4HANA Cloud Extensibility Model

The ABAP Cloud Development Model

ABAP RESTful Application Programming Model

Q50. Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.

Service contracts

Installed bases

Contacts

Registered products

Q51. Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.

Sales contract

Maintenance plan

Custom fields

Priority

Q52. Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

Business roles

Territories