Free ITIL-Foundation pdf Files With Updated and Accurate Dumps Training [Q185-Q209]

Free ITIL-Foundation pdf Files With Updated and Accurate Dumps Training

Top-Class ITIL-Foundation Question Answers Study Guide

The Importance of ITIL 4 Foundation JPN Exam

ITIL-4-Foundation exam is one of the most important ITIL 4 qualifications that is widely available today. This certification offers you the capability of gaining knowledge about different processes that are related to managing an IT organization. Technology market is filled with a lot of options, but ITIL is a framework that offers a standard way to manage IT. Total hands-on knowledge about ITIL-4-Foundation exam is not available from the provider, which means that one must get this certification from a third party. Applicants to acquire the ITIL-4-Foundation certification must not be older than 60 years. ITIL 4 Foundation JPN Dumps are also available in the certification exam. The candidate should be able to achieve the ITIL 4 Foundation before starting a new job in an IT organization. The selection of this certification shows that one is capable of understanding various levels of the ITIL 4 Framework. Team deal with the ITIL-4-Foundation exam is not available from the provider, which means that one must get this certification from a third party. Answersand explanationsread the ITIL-4-Foundation exam is one of the purposes that is stated in the provider.

A guide to understand the process of the ITIL-4-Foundation exam is also not available from the provider. Applicants to acquire this certification must be ready to take an exam for this certificate. Aid you explore your capabilities and talents is another benefit that this certification provides. Demands candidates for this certification must be ready to take a paper and online exam. Launch the brand of your organization is another benefit that you will get by getting this certification. The learning method that is used for this certification exam is direct correspondence. The technique of customer service that is used for this certification exam is direct contact. Successful organizations that are known to give the ITIL-4-Foundation exam usually have successful careers. The testing method for this certification exam is multiple choice. Pass an exam at the first attempt is another benefit that one will get by taking this certification.

Q185. Which of the following is an example of proactive problem management?

 Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident

 Analysis of an incident by a technical support group which revels that an underlying problem exists, or is likely to exist

 Suspicion or detection of a cause of one or more incidents by the service desk

 Trending of historical incident records to identify one or more underlying causes

Q186. What guidance does ITIL give on the frequency of production of service reporting?

 Service reporting intervals must be defined and agreed with the customers

 Reporting intervals should be set by the service provider

 Reports should be produced weekly

 Service reporting intervals must be the same for all services

Q187. Where should all master copies of controlled software and documentation be stored?

 In the definitive software library

 In the definitive media library

 In the definitive security library

 In the definitive production library

Q188. Which of the following is NOT a source of best practice?

 Standards

 Technology

 Academic research

 Internal experience

Q189. What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

 The change authorization board

 The change advisory board

 The change implementer

 The change manager

Q190. . Which is the CORRECT description of an outcome?

 The result of carrying out an activity, following a process, or delivering an IT service

 The inputs that trigger an action for an activity, process or IT service

 The prediction of the future demand requirements for an activity, process or IT service

 The design and development of the activities that make up a process or IT service

Q191. What are the categories of events described in the ITIL service operation book?

 Informational, scheduled, normal

 Scheduled, unscheduled, emergency

 Informational, warning, exception

 Warning, reactive, proactive

Q192. What term describes assurance that a product or service will meet its agreed requirements?

 Underpinning contract

 Warranty

 Service level agreement

 Utility

Explanation
Warranty: is fit for use; how the service is delivered; assurance that a product or service will meet its agreed requirements for availability, capacity, security, continuity References:-https://www.quia.com/jg/2634480list.htmlhttps://itilblues.wordpress.com/2007/12/14/itil-v3-utility-

Q193. Which process is responsible for sourcing and delivering components of requested standard services?

 Request fulfilment

 Service portfolio management

 Service desk

 IT finance

Q194. Which one of the following activities are carried out during the “Where do we want to be?” step of the continual service improvement (CSI) approach?

 Implementing service and process improvements

 Reviewing measurements and metrics

 Creating a baseline

 Defining measurable targets

Q195. Which function is responsible for the closure of an incident record?

 Event management

 The service desk

 Either the service desk or an appropriate third party engineer

 Any appropriate function

Q196. Which process is responsible for discussing reports with customers showing whether services have met their targets?

 Continual service improvement

 Change management

 Service level management

 Availability management

Q197. Which of the following BEST describes a problem?

 An issue reported by a user

 The cause of two or more incidents

 A serious incident which has a critical impact to the business

 The cause of one or more incidents

Q198. . When should a known error be raised?

 Only when the root cause is found and a workaround exists

 As soon as it becomes useful to do so

 Only when the error in the IT Service is found

 As soon as the major problem procedure is executed

Q199. Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?

 The IT director

 The process owner

 The service owner

 The customer

Q200. Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

 Do

 Perform

 Implement

 Measure

Q201. Which of the following is best definition of IT service management?

 An internal service provider that is embedded within a business unit

 A complete set of all the documentation required to deliver world class services to customers

 Technical implementation of supporting IT infrastructure components

 The implementation and management of quality IT services that meet business needs

Q202. Which Functions are included in IT operations management?

 Network management and application management

 Technical management and change management

 IT operations control and facilities management

 Facilities management and release management

Q203. Implementation of ITIL service management requires the preparation and planning of the effective and efficient use of “the four Ps”.
What are these four Ps?

 People, process, partners, performance

 Performance, process, products, problems

 People, process, products, partners

 People, products, perspective, partners

Q204. Which of the following identifies the purpose of service transition planning and support?

 Provide overall planning for service transitions and co-ordinate the resources they require

 Ensure that all service transitions are properly authorized

 Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked

 To define testing scripts to ensure service transitions are unlikely to ever fail

Q205. Which of the following are the MAIN objectives of incident management?
1. To automatically detect service-affecting events
2. To restore normal service operation as quickly as possible
3. To minimize adverse impacts on business operations

 1 and 2 only

 2 and 3 only

 1 and 3 only

 All of the above

Q206. Consider the following list:
1. Change authority
2. Change manager
3. Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

 Job descriptions

 Functions

 Teams

 Roles, people or groups

Q207. Which of the following service desk organizational structures are described in service operation?
1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun

 1, 2 and 4 only

 2, 3 and 4 only

 1, 3 and 4 only

 1, 2 and 3 only

Q208. Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties

 1 and 2 only

 1 and 3 only

 2 and 3 only

 All of the above

Q209. Which role is accountable for the operational management of a process?

 Process practitioner

 Process manager

 Service manager

 Change manager

 Loading …

The ITIL Foundation Certification Exam is an entry-level certification that is suitable for professionals who have little or no experience in IT Service Management. The exam is designed to test candidates on their understanding of the ITIL framework, its key concepts, and how it can be used to improve IT Service Management in an organization. The exam consists of 40 multiple-choice questions, and candidates need to score at least 65% to pass.

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