[Q201-Q219] Best Quality Salesforce Service-Cloud-Consultant Exam Questions PassTestking Realistic Practice Exams [2022]

NEW QUESTION 201
Which feature of Salesforce Knowledge can be leveraged to create a customer-facing product information website? Choose 2 answers.

NEW QUESTION 202
Which solution can be used to improve call deflection?

NEW QUESTION 203
Universal Containers uses Live Agent to interact with customers. Service Reps complain that it takes too much time to end the chat and close the case.
Which two features should a Consultant recommend to address this concern? Choose 2 answers

NEW QUESTION 204
Universal Containers would like for article to be different channel for social interactions.
What solution should a consultant recommend?

NEW QUESTION 205
Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days.
Which approach should a consultant implement?

NEW QUESTION 206
What is a common deflection technique to reduce the number of interactions for a contact center? Choose 2
answers.

NEW QUESTION 207
Universal Containers has basic field service requirements and has not yet deployed the Service Cloud. The company would like to automatically create a field service dispatch record and assign it to a queue when specific case criteria are selected by an agent working the case.
Which solution will create and route the field service dispatch record when the case is saved?

NEW QUESTION 208
Which feature of Salesforce Knowledge can be leveraged to create a customer-facing product information website? Choose 2 answers.

NEW QUESTION 209
Universal Health supports medical kits that have been distributed to thousands of hospitals. Hospitals can request future credit by providing kit usage information by patient. The regional processing teams review these requests and award coupons for approved cases. What should a consultant recommend to manage this process using Service Cloud?

NEW QUESTION 210
Universal Containers wants to provide its customers with more support options.
Which three should a Consultant recommend?
Choose 3 answers

NEW QUESTION 211
An Inside Sales Contact Center Manager would like to assess the ROI of the Contact Center. Which three metrics should the Manager use to assess the ROI? Choose 3 answers

NEW QUESTION 212
Universal Containers wants articles to be suggested to agents based on information they are typing into the case. Which solution should a consultant recommend?

NEW QUESTION 213
Universal Containers has activated Email-to-Case functionality to allow customers to correspond with support agents via email. Which options are available with Email-to-Case? (Choose 2)

NEW QUESTION 214
Universal container support manager wants to share product specific information with their customers using communities. Choose 3 Answers

NEW QUESTION 215
Universal Containers will be launching a telesales contact center. What should be considered in the design?
Choose 2 answers.

NEW QUESTION 216
Universal containers wants to assign support agents to handle only specific interaction channels based on one
of the following channel groupings a) Phone b) Phone and email c) Social media (facebook and twitter). What
should a consultant recommend to accomplish this?

NEW QUESTION 217
Universal Containers recently implement Service Cloud. The Support Manager notices that cases are being distributed unevenly across the team.
What should the consultant recommend to address this problem

NEW QUESTION 218
A company has created a new onboarding process. An Agent must create ten open activities that align to a step of this onboarding experience. Creating these activities can take up to 20 minutes each to complete.
What should the Agent recommend to minimize costs?

NEW QUESTION 219
UC wants to provide its 20 million customers with a portal where they can: Submit inquires, Monitor the status of those inquiries, and View their contact information. To meet these requirements, which type of portal license would be most appropriate for the customers?