(2025) PASS VERISME Exam Free Practice Test with 100% Accurate Answers [Q14-Q28]

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(2025) PASS VERISME Exam Free Practice Test with 100% Accurate Answers

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NEUE FRAGE 14
New technology has led to changes within organizations.
Which is one of these changes?

Services are driven by stable management practices which discourage technology innovation.

Services can be delivered from anywhere to anywhere.

Services now undergo a more rigid functional change approach within organizations.

Services that rely on traditional rigid management approaches are preferable to organizations.

NEUE FRAGE 15
What is the name of the professional that should have both breadth and depth of knowledge?

A-shaped professional

I-shaped professional

Service management expert

T-shaped professional

NEUE FRAGE 16
How can organizational culture best be described?

It is a collection of common practices based on the backgrounds of all employees within an organization.

It is a reflection of the ethnicity of management and owners within an organization.

It is a culture that is exclusively defined by the leadership of an organization.

It is a collection of, and interaction between, the values, systems, symbols, assumptions, beliefs and habits of an organization.

NEUE FRAGE 17
Shift Left is an approach which sees solution development, delivery and support pushed to earlier stages in their lifecycle and so gains efficiencies, cost savings and improved customer focus.
Which activity is not a feature of Shift Left?

Auto-correction of operational issues after they have occurred

Auto-detection of potential operational issues before they occur

Automatic incident referral to second line support

Self service incident diagnosis

NEUE FRAGE 18
In Lean, different types of waste are distinguished.
What type of waste is “producing at levels of quality more than required by the customer”?

Bestandsaufnahme

Overdelivering

Overprocessing

Overproduction

NEUE FRAGE 19
The Define stage of the VeriSM model produces a definition of what good service looks like.
During which process does this activity take place?

Create the service blueprint

Create the solution

Define consumer needs

Gather requirements

NEUE FRAGE 20
An organization is growing rapidly and therefore wants to reconsider all their processes. They find that testing is too risky. They want to minimize costs of fixing errors resulting from late discovery of integration and test errors. Which management practice would best address this issue?

Agile

CX/UX

Lean

SIAM

NEUE FRAGE 21
What is the first step in building a customer journey map?

Define

Untersuchen Sie

Plan

Research

NEUE FRAGE 22
VeriSM introduces the concept of the Management Mesh. This combines the four elements of resources, management practices, environment and emerging technologies to create and deliver products and services.
In which element should frameworks such as ITIL or methodologies such as COBIT be included?

Emerging technologies

Umwelt

Management practices

Ressourcen

NEUE FRAGE 23
What is the first important step in the Kotter’s Organizational Change Management (OCM) model?

Build a guiding coalition

Create a sense of urgency

Generate short-term wins

Institute change

NEUE FRAGE 24
Technology is changing fast and this provides significant challenges for service management.
What is a generic challenge identified for service management?

Ensuring cost is matched to budget

Matching expectations to business relationships

More complexity and less visibility

Service management approaches support constraints

NEUE FRAGE 25
How does governance flow through an organization?

Via delegation from owners to a governing body, who authorize organizationalcapabilitiesto take actions to create and support the outcomes to consumers.

Via good planning in the higher levels of the organization, where it is critical that there is a clearly stated mission and vision with key objectives defined.

Via organization-wide gatherings once or twice a year, where owners/stakeholders present the mission, vision and objectives, and take feedback from employees.

Via performance contracts between an employee and his or her manager, making everybody responsible for part of the strategy.

NEUE FRAGE 26
What is the last stage of team formation?

Adjourning

Forming

Performing

Setting-up

NEUE FRAGE 27
What is the key activity of a leader’s role?

Focus on results

Minimize risk

Motivate colleagues

Set up priorities

NEUE FRAGE 28
What is an objective of the Define stage in the VeriSM model?