[2022] 합격 오라클 1Z0-1064-21 시험 실제 시험 문제 시험 덤프 [Q20-Q44]

새로운 질문 20
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

새 질문 21
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

새 질문 22
Your customer wants to have a vertical MediaToolbar instead of the Horizontal one.
다음 중 사실에 부합하는 것은 무엇인가요?

새 질문 23
Which two keyboard shortcuts can be modified?

새 질문 24
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click “Create Service Request”.
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

새 질문 25
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasonsfor this behavior?

새 질문 26
Which three subobject functions are included in the REST API for Service Requests (SRs)?

새 질문 27
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure userself-registration in your DCS application?

새 질문 28
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not beingreceived.
What is the problem?

새 질문 29
다음 중 사실인 세 가지 진술은 무엇인가요?

새 질문 30
To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

새 질문 31
Which option describes the automated page presentation for incoming calls?

새 질문 32
마일스톤은 서비스 자격의 핵심 구성 요소입니다. 마일스톤과 관련된 세 가지 올바른 옵션을 식별합니다.

새 질문 33
서비스 상담원 중 한 명이 자신의 서비스 요청 목록 페이지에 새 검색 필터가 필요합니다.
상담원은 어떻게 이를 달성할 수 있나요?

새 질문 34
디지털 고객 서비스(DCS)에서 비밀번호 재설정을 사용 설정하려면 어떻게 해야 하나요?

새 질문 35
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

새 질문 36
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

새 질문 37
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client’s calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer’s issue.

새 질문 38
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

새 질문 39
Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?

새 질문 40
You have been instructed to implement the “My Knowledge” page for your customer’s Engagement Cloud site.
Which is the correct first action inconfiguring “My Knowledge”?

새 질문 41
Identify two correctstatements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

새 질문 42
Which two options are true about role synchronization for Digital Customer Service (DCS)?

새 질문 43
Given the entitlement rules below, if ahigh-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
* Condition Column Severity = High
* Calendar = 9AM to 5 PM, Monday – Friday, US EST
* Resolution Metric = 2880
* Resolution Warning Threshold 120
* First Response Metric= 360
* First Response Warning Threshold

새 질문 44
What is the main function of the Data Security Policies?