CIS-ITSM Exam Info and Free Practice Test All-in-One Exam Guide Jul-2026 [Q104-Q124]

QUESTION 104
According to ServiceNow, it is recommended to use Widgets instead of Macros.

QUESTION 105
Which of the following statements is true regarding incidents created for a VIP caller?

QUESTION 106
What should you do to customize the fields that get copied from incident when creating a problem from an incident?

QUESTION 107
A custom Visualforce controller calls the ApexPages.addMessage() method, but no messages are rendering on the page.
Which component should be added to the Visualforce page to display the message?

QUESTION 108
Which of the following statements is true regarding conflict detection for change requests?

QUESTION 109
To how many levels can categories be nested in a service catalog?

QUESTION 110
When referring to the State of an Incident in server-side code (such as in a Script Include, Business Rule, or UI Action), which method is the preferred way to refer to the State field value?

QUESTION 111
Which table is used to store emergency change requests?

QUESTION 112
A large company uses Salesforce across several departments. Each department has its own Salesforce Administrator. It was agreed that each Administrator would have their own sandbox in which to test changes.
Recently, users notice that fields that were recently added for one department suddenly disappear without warning. Also, Workflows that once sent emails and created tasks no longer do so.
Which two statements are true regarding these issues and resolution? (Choose two.)

QUESTION 113
Which of the following is NOT a way Service Catalog Requests may be submitted in a baseline ServiceNow instance?

QUESTION 114
Which of the following is NOT an option in the incident’s Resolution code drop down list?

QUESTION 115
When a user selects Change > New, they are presented with a ___________ to select the type of change instead of being presented with a new Change form.

QUESTION 116
When evaluating change request states in a script include, which is the preferred method for referencing a state?

QUESTION 117
In Knowledge Management, where can user criteria NOT be used?

QUESTION 118
It is possible to import multiple word documents at the same time into a knowledge base.

QUESTION 119
Because of its agile nature, implementation of ServiceNow processes should compromise quality in favor of speed of delivery. Issues can be fixed later, easily.

QUESTION 120
In the baseline configuration of Change Management, which fields are included when the Copy Change UI action is used to copy a Change Request?

QUESTION 121
Which change request fields are mandatory to transition from Review to Closed in the base platform configuration? (Choose 2 options)

QUESTION 122
Which of the following tables does the change_task_sla database view join? (Choose all that apply.)

QUESTION 123
Technical configuration items extend the Base Configuration Item table.

QUESTION 124
A company has many different unit test methods that create Account records as part of their data setup. A new required field was added to the Account and now all of the unit tests fail.
What is the optimal way for a developer to fix the issue?