Latest [Mar 22, 2022] 100% Passing Guarantee - Brilliant 1Z0-1064-21 Exam Questions PDF [Q25-Q39]

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Latest [Mar 22, 2022] 100% Passing Guarantee – Brilliant 1Z0-1064-21 Exam Questions PDF

1Z0-1064-21 Certification – Valid Exam Dumps Questions Study Guide! (Updated 78 Questions)

新问题 25
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

Milestones are customizable by an administrator to include any number of organization-specific milestone types.

Milestones are actions on a service request (SR) that must be completed by a specific time.

Milestones can be one of four default types: ‘First Response’, ‘Second Response’, ‘Final Action’, and
‘Resolution’.

Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.

Milestones are commitments to handle SRs within certain timelines.

新问题 26
You need to extract all service Request (SR) data from your Engagement Cloud site fromthe last 12 months.
Identify two valid approaches to get this large volume of data.

You can schedule a single export as an ESS job (also known as a “scheduled process”) for all 12 months of SR data.

You can download large volumes of SR data from theAnalytics interface.

You must retrieve large volumes of data through a REST API endpoint.

You can schedule incremental exports as ESS jobs (also known as a “scheduled process”) on a periodic basis, such as weekly or monthly.

新问题 27
One of your service agents needs a new search filter on his Service Requests’ list page.
How can the agent achieve this?

Add fields from the advanced search functionality.

Grant the agent Administrator permissions to addnew search filters.

Create a new search through the application composer.

Create several personalized searches and create them to each other.

新问题 28
Which three statements are true?

Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.

Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.

Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.

Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.

新问题 29
Digital Customer Service application configuration settings in json.cfg include which four options?

Default communication preferences

Knowledge management language locales

Default chat channel preferences

Service request links

Knowledge management article links

Product and category filtering

Default notification preferences

Default timezone

新问题 30
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

The User Group selected for authoring articles has been set to ‘External”.

The Base Locale for the articles has not been enabled in the correct language.

Users have not been given the “Knowledge Analyst” role.

The “Show article snippet in search and recommend” option has not been selected in the task “Manage Administrator Profile Values”.

新问题 31
Which four statements are correct about hotkeys for Action Commands?

They allow a user to escalate a service request.

They have default values.

They can all be modified.

They allow a user to forward a service request.

They can be assigned to a custom action script.

They allow a user to copy a service request.

新问题 32
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

Navigate to Setup andMaintenance > Service > Service Request > Manage Service Request Profile Options.

Select the profile SVC_SR_DEFAULT_SEVERITY_CD.

Lock the Profile Option for editing.

Modify the Profile Value and save.

Unlock and publish the new selected profilevalue.

Select View > Detach.

新问题 33
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

Object triggers

Templates

Business objects

Languages

Object workflows

Pages

Themes

UI components

新问题 34
What should you do to enable Password Reset in Digital Customer Service (DCS)?

Add the Password Reset component to your DCS application.

Instruct users that they can only change their password by chatting with an agent.

Enablethe “Password Reset” option in the User Administration component.

Obtain the Change Password Link and add it to your DCS page.

新问题 35
Your customer has informed you about a possible errorin the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losingtime and being ineffective.
What is causing the problem?

Rules do not follow an order. When a call is received, the “edit contact” screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.

Rules follow a priority order. When the system finds a contact token it automatically opens the “edit contact” page, because that rule has been configured before the Service request rule, regardless if a service Request token is alsoavailable.

A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.

Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.

新问题 36
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

Setup and maintenance >Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service

Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service

Setup and maintenance > Sales >Service Request > Manage Oracle Social Network Objects

Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service

新问题 37
Identify three considerations before starting the configuration of assignment rules to service requests.

the attributes of queues to use as criteria for your rule assignments

the candidates of service requests to use as criteria for your rule assignments

the candidates of queues to use as criteria for your rule assignments

the attributes of service requests to use as criteria for your rule assignments

the rule sets you want to create and the rules to include in each rule set

新问题 38
If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.

not be able to preview your application before you publish it

have to contact Oracle Support for the permission to deploy your custom DCS application

be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

be required to create all of your own components for the display of Engagement Cloud objects

新问题 39
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Whichoption allows the customer to address the problem, so that all users can get articles in their native language?

Modify the original base locales of the articles to match the target language.

Deploy the Auto-Translate option on existing articles andturn on the “auto-Translate new articles” feature.

Enable new locales for the languages to be used and provision designated users to translate the articles.

Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.