[2022] Pass Oracle 1Z0-1064-21 Test Practice Test Questions Exam Dumps [Q20-Q44]

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[2022] 通过 Oracle 1Z0-1064-21 测试练习试题考试试卷

经过验证的 1Z0-1064-21 垃圾桶问答 - 1Z0-1064-21 垃圾桶及正确答案

新问题 20
要配置系统在里程碑达到警告状态时发送电子邮件通知，需要哪三个步骤？

在里程碑对象中添加一个扩展列，用于保存警告阈值。

配置分析报告，显示处于警告状态的里程碑。

指定标准覆盖范围中里程碑的警告阈值。

创建标准文本，发布到信息主题中。

配置用于通知的电子邮件模板。

配置对象工作流程操作，以便在里程碑状态变为警告时发送电子邮件。

新问题 21
哪三个选项是在参与云中实施结构化知识管理方法的优势？

全组织共享：所有用户都可以使用这些信息，只要他们拥有正确的角色，他们可以使用和重复使用这些信息，为其他用户创建解决方案和解决问题。

文章内内容扫描：知识管理旨在处理文件内部信息，将其归类到相应的产品和类别中，从而提高搜索效率。

单点维护：由于知识库是集中式的，因此维护起来非常方便。

多语言功能：用户可以用自己的母语创建文章，并启用自动翻译功能，让其他地区使用不同语言的用户也能轻松阅读。

易于搜索：知识文章内容和服务请求上下文可结合使用，向代理推荐最佳知识文章。

新问题 22
您的客户希望使用垂直媒体工具栏，而不是水平媒体工具栏。
哪种说法是正确的？

唯一可以启用的垂直工具栏是通知工具栏。

水平工具栏始终是必需的，而垂直工具栏和通知则是可选的。

垂直工具栏始终是必需的，而水平工具栏和通知则是可选的。

必须将垂直工具栏设置为默认，并停用所有 Horizon 工具栏。

新问题 23
哪两个键盘快捷键可以修改？

好的

创建服务请求

取消

保存并继续

保存并关闭

新问题 24
要创建服务请求，您需要登录 Engagement Cloud，导航到服务 > 服务请求，然后单击 "创建服务请求"。
必须填写哪一组字段才能保存服务请求（假设交付时的字段属性没有更改）？

标题、地位

标题

标题、类别、严重程度、状态

标题、状态、问题描述

标题、类别、严重程度

新问题 25
在参与云的生产部署完成后，您的用户立即报告说媒体工具栏无法显示。
出现这种行为的两个原因是什么？

您尚未启用计算机电话集成 (CTI) 服务。

唯一启用的工具栏是默认工具栏，您必须配置至少两个工具栏。

您没有启用垂直工具栏，而垂直工具栏是必需的，水平工具栏则是可选的。

已登录用户没有适当的工具栏访问权限。

您输入的工具栏高度不超过 70 像素。

新问题 26
服务请求 (SR) 的 REST API 包含哪三个子对象功能？

更新 SR 参考

更新资源管理器

删除活动

更新资源成员

删除信息

新问题 27
您刚刚创建了一个新的数字客户服务（DCS）应用程序，现在需要添加一个用户注册选项。
要在 DCS 应用程序中配置用户自助注册，应执行哪三个步骤？

配置自助注册，限制只允许现有联系人注册。

配置您的自助注册，使其自动获得批准。

Enable the self-registration steps in the”Manage Digital Customer Service Registration Profile Options” task.

Disable the anonymous access option in your DCS application.

新问题 28
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not beingreceived.
What is the problem?

An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

The configured frequency to retrieve emails is too long.

Incoming messages have a custom filter.

Incorrect configuration of the inbound profile option:
SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

新问题 29
Which three statements are true?

Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.

Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.

Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.

Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.

新问题 30
To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

Multiple users cannot use your sandbox at the same time.

You can set a second sandbox as Activeat the same time in order to begin working on another new object.

Your changes won’t be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

Your changes are isolated and do not impact other users’ configuration environments or the production environment.

新问题 31
Which option describes the automated page presentation for incoming calls?

a feature that displays a caller-appropriate application page based on your customer’s native language when you answeryour phone

a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone

a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone

a feature that displays a detailed caller profile based on your customer’s country when you answer your phone

新问题 32
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

Milestones are customizable by an administrator to include any number of organization-specific milestone types.

Milestones are actions on a service request (SR) that must be completed by a specific time.

Milestones can be one of four default types: ‘First Response’, ‘Second Response’, ‘Final Action’, and
‘Resolution’.

Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.

Milestones are commitments to handle SRs within certain timelines.

新问题 33
One of your service agents needs a new search filter on his Service Requests’ list page.
How can the agent achieve this?

Add fields from the advanced search functionality.

Grant the agent Administrator permissions to addnew search filters.

Create a new search through the application composer.

Create several personalized searches and create them to each other.

新问题 34
What should you do to enable Password Reset in Digital Customer Service (DCS)?

Add the Password Reset component to your DCS application.

Instruct users that they can only change their password by chatting with an agent.

Enablethe “Password Reset” option in the User Administration component.

Obtain the Change Password Link and add it to your DCS page.

新问题 35
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

The user doesn’t have the role ENABLE_LOCALE_FILTER_ROLE.

The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.

The batch job for recommendations has not been executed.

The profile CSO_ENABLE_SVC_KMHOME is set to Y.

The profile CSO_ENABLE_CATEGORY_FILTER is set to N.

新问题 36
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

There are no specific e-mail tasks available.

The environment was not provisioned correctly and the service module is missing.

The team members don’t have the Email Administrator Role provisioned.

Theteam members have not established the e-mail feature on the Offerings page.

新问题 37
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client’s calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer’s issue.

Engagement Cloudsupports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.

A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currentlyon the Engagement Cloud browser page or not.

A floating toolbar notification center can be configured, that is present all the time in the agent’s screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browserpage or not.

There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.

新问题 38
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

You can modify the workflow to update field values within the SR object.

You can generate tasks for the SR object from the workflow.

You must make the changes using the Page Composer tool.

You will be required to code any new workflow actions in Groovy.

You can send an e-mail notification to specified recipients.

You can define the workflow to run when certain fields of the SRobject are changed.

新问题 39
Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?

Validate that the product item is active and published.

Verify that Eligible for Service is selected on the product item.

Verify that Root Catalog is selected on the product groups.

Validate that AllowDuplicate is selected on the product item.

新问题 40
You have been instructed to implement the “My Knowledge” page for your customer’s Engagement Cloud site.
Which is the correct first action inconfiguring “My Knowledge”?

Use the task “Manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for All Users” profile option, and activate it.

Use the task “manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for Service” profile option, and activate it.

Use the task “Manage Service Request knowledge Profile Options”, search for the
“SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS” profile option, and set “Site” value to
“Yes”.

Use the task “ManageService Request knowledge Profile Options”, search for the
“SVC_ENABLE_ARTICLE_CREATION_EDITION” profile option, and set the “SITE” value to
“Yes”.

Use the task “Manage Administrator Profile Values”, search for the “Enable My Knowledge Menu for Help Desk” profile option, and activate it.

Use the task “Manage Service Request knowledge Profile Options”, search for the
“SVC_ENABLE_KNOWLEDGE_IN_SR” profile option, and set “SITE” value to “Yes”.

新问题 41
Identify two correctstatements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

VBCS is a visual development tool for creating applications in DCS.

DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.

DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

DCS is a visual development tool for creating applications in VBCS.

新问题 42
Which two options are true about role synchronization for Digital Customer Service (DCS)?

is required for every DCS instance

also synchronizes userIDs and passwords between DCS and Engagement Cloud

enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)

is real time

新问题 43
Given the entitlement rules below, if ahigh-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
* Condition Column Severity = High
* Calendar = 9AM to 5 PM, Monday – Friday, US EST
* Resolution Metric = 2880
* Resolution Warning Threshold 120
* First Response Metric= 360
* First Response Warning Threshold

Resolution is due on Saturday, 2 PM EST.

If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

First Response is due on Friday, 12 noon EST.

If the SR is not resolved,Resolution warning will occur on Monday, 12 noon EST.

新问题 44
What is the main function of the Data Security Policies?

defines the data a particular user can see and/or modify

defines the views the application can access

defines the privileges and roles a particular user can have

defines the views or functionalities the user can access

defines the actions a particular user can do