Latest Aug-2022 74970X Dumps PDF And Certification Training [Q11-Q25]

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Latest Aug-2022 74970X Dumps PDF And Certification Training

Check your preparation for Avaya 74970X On-Demand Exam

Q11. Which statement about Avaya Oceana CSC and ACS integration is true?

CSC communicates with Communication Manager through the DLG Interface in the AES.

CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

CSC uses AES to control and monitor Session Manager voice calls and resources.

Q12. While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?

CustomerControllerService

ORCRestService

AgentControllerService

WAlMRestService

Q13. When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

Context ID

Call ID

UCID

Call Ref ID

Session ID

Q14. Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of “VO”?

VO – “VoIP” call

VO – ‘PSTN’ Voice

VO – Video

VO – Web Voice

Q15. Which statement correctly describes the Avaya Oceana Monitor?

It provides a single location to view the status of Cluster1 components.

It provides a single location to view the status of each supported Oceana component.

It provides a single location to view the status of the UAC Oceana component.

It provides a single location to view the status of the UCM Oceana component.

Q16. When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?

/vat/log/Avaya/services/event.log

/var/log/Avaya/cs/evenUog

/var/log/Avaya/dcm/event.log

/var/log/Avaya/eventing/attivemq.log

Q17. Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

Unified Collaboration Administration (UCA)

Call Server Connector (CSC)

Unified Collaboration Model (UCM)

Engagement Designer (ED)

Q18. An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type “ROUTE_CONTACT_SMS”.
How is the event type mapped to the SMS channel In Avaya Oceana?

The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.

The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.

The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.

The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.

Q19. A customer has performed the backup operation for Avaya Oceana solution.
Where can you see the backup of UCA Store service that has been completed 100%?

In the System Manager on the Server Administration under Backup and Restore Job Status

In the System Manager on the Cluster Administration under Backup and Restore Job Status

In the System Manager on the Avaya Breeze

In the System Manager on the Server Management

Q20. Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

The existing ED workflows should be deleted before deploying new ED workflows for the same channel.

ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.

ED allows you to deploy both old and new ED workflows In the ED without any problems.

The existing ED workflows should be renamed before deploying new ED workflows for the same channel.

Q21. After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:

cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log

cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log

cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log

cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log

Q22. Which statement describes the function of the Context Store Snap-in?

It is an enterprise workflow model to orchestrate the omni-channel interaction flow.

It is an agent selection component based on attribute matching across all channels.

It is an engine for tracking and maintaining the end-to-end context of customer Interactions.

It is a normalized model for all resources and interactions that provides states for resources and interactions.

Q23. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

Avaya Oceana Workspaces relies on CM for authentication and authorization.

Avaya Oceana Workspaces does not require UAC authorization while logging in.

Avaya Oceana Workspaces requires LDAP Authentication while logging in.

Avaya Oceana Workspaces does not require LDAP Authentication while logging in.

Q24. During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

UCM Spaces

Email Service

Omni channel Database

Agent Controller

Q25. From where can you change the log-level for Avaya Oceana snap-in components?

Omni channel Data store

System Manager