BEST Verified SAP C_C4H520_02 Exam Questions (2023) [Q31-Q54]

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BEST Verified SAP C_C4H520_02 Exam Questions (2023)

The Best Practice Test Preparation for the C_C4H520_02 Certification Exam

NO.31 You want to make an activity available on the service technician’s mobile device using the planning board.
Which of the following are mandatory steps? Note: There are 2 correct answers to this question.

Click and release the assignment.

Check the availability of the technician.

Drop the activity onto the technician.

Identify a suitable technician by skills.

NO.32 For which SAP Field Service Management objects is a bi-directional flow supported when you integrate with SAP Service Cloud? Note: There are 2 correct answers to this question.

Service call

Activity

Time and Material journal

Service contract

NO.33 Which of the following statements are correct? Note: There are 2 correct answers to this question.

Company specific configuration is applied to one database

Company specific configuration is applied to all databases

Account specific configuration is applied to one database

Account specific configuration is applied to all databases

NO.34 The field technician needs to visit the customer for a regular maintenanceof all their printers and need to get response for same query, what Smartform element is used to create such a functionality? Choose the correct answer.

Picker

Attachments

Series

Dropdown list

NO.35 What are the SAP Field Service Management service call statuses that can be mapped to ERP? Note: There are
3 correct answers to this question.

Ready to Plan

Planned

Technically Complete

Cancelled

Released

NO.36 What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.

Use Pre-assembled queries

Import Report Templates

Use Pre-assembled Reports

Import Queries

NO.37 Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question.

Booking material for a specific service call and defined location

Defining which material the customer needs to purchase before the technician can start the work

Organizing spare parts to be taken to the physical location of the job

Reserving material that has already been used for previous services

NO.38 What is the main use case of smatforms? Choose the correct answer.

Generate a list of service team availability

Provide a Script for service execution

Provide Smart Progress Feedback to the Dispatcher

Capture customer feedback

NO.39 How can you benefit from enabling service workflow steps? Note: There are 3 correct answers to this question.

You can provide a predefined script for service execution.

You can configure execution checkpoints.

You can trigger actions based on standard system events.

You can improve the link between back office and field.

You can standardize service process flows.

NO.40 What are the some main security characteristics of the SAP Field Service management Mobile App.?
Note: There are 2 correct answers to this question.

Full Backup protection of Customer data

Oauth Token for Login free access

SSL-Secured communication

Advanced perimeter security

NO.41 Which activities you can perform in Administration module? Note: There are 2 correct answers to this question.

Edit Smartform Templates

Perform System Monitoring

Maintain Session Configuration

Define Service workflows

NO.42 The dispatcher drags and drops a service call onto a technician’s schedule on the planning board. What must happen next to allow the technician to sync and view the assigned service call on the mobile app?

The technician must release the assignment.

The technician must approve the assignment.

The dispatcher must release the assignment.

The dispatcher must approve the assignment.

NO.43 What configuration is necessary for Reserved material in mobile? Note: There are 2 correct answers to this question.

Create

Update

Read

Delete

NO.44 What can you select creating a dashboard report? Note: There are 3 correct answers to this question.

Sample Chart

Chart Type

Chart Title

Chart Category

Visualization Type

NO.45 In which scenario of Service engagement does SAP Field service management primarily provide capabilities to complement? Choose the correct answer.

High Touch

No Touch

Video Chat

E-mail Interaction

NO.46 What are some of the SAP Crowd Service capabilities? Note: There are 3 correct answers to this question.

Configurable onboarding platform to invite partners

Automatic determination of activity effort and materials consumed

Crowd workers can reschedule assignments within a set time frame

Intelligent scheduling to determine the best qualified technician

Crowd workers can accept or reject assignments within a set time frame

NO.47 Which object corresponds to service call in C4C? Choose the correct answer.

Ticket

Sales Order

Service Request

Ibase

NO.48 You are a Field Service Technician using an iOS device and you have just completed a repair work. How can you check the travel time to the next repair location address? Choose the correct answer.

Click on navigation icon within the service call

Click on navigation icon within the Equipment

Click on navigation icon within the HomePage

Click on navigation icon within the Activity

NO.49 Which of the following reports will face a hard stop when you generate it in SAP Field Service Management?

A nightly activity list report generated via business rules that executes in 250 seconds

A report that references 21 different DTOs

A spare parts list that has 1500 pages

A service call summary for the week that returns 1000 records

NO.50 As an administrator, you can maintain settings at different levels within an account. Which statements explain how you apply these settings? Note: There are 2 correct answers to this question.

You apply account-level settings to all databases.

You apply account-level settings to a specific database.

You apply company-level settings to all databases.

You apply company-level settings to a specific database.

NO.51 Which key concepts are applied to ensure a secure cloud connection when accessing Field Service management? Note: There are 2 correct answers to this question.

Outage Protection

Sophisticated Cloud Service Firewall

SSL-Encrypted cloud communication

Hardware redundancy control

NO.52 As a technician, you have just completed a job. You now need to book a second visit for the customer. What option is available in the SAP Field Service Management mobile app for you to do this?

Create a follow-up activity from the Expenses page.

Create a follow-up activity from the Efforts page.

Create a follow-up activity from within the service call.

Create a follow-up activity from the Smartform page.

NO.53 Your customer has integrated SAP Field Service Management with SAP S/4HANA. How can they achieve a working service process flow?

Create the service request in SAP Field Service Management, dispatch and execute in SAP Field Service Management, and then send the service confirmations to SAP S/4HANA.

Create the service request in SAP Field Service Management, dispatch and execute in SAP S/4HANA, and then send the service confirmations to SAP Field Service Management.

Create the service request in SAP S/4HANA, dispatch and execute in SAP Field Service Management, and then send service confirmations to SAP S/4HANA.

Create the service request in SAP S/4HANA, dispatch and execute in SAP S/4HANA, and then send service confirmations to SAP Field Service Management.

NO.54 What is one of the main use cases for a Smartform?

Provide smart progress feedback to the dispatcher.

Generate a list of service team availability.

Capture customer feedback.

Provide a script for service execution.

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