33160X Braindumps PDF, Avaya 33160X Exam Cram [Q15-Q33]

Published date June 13, 2024

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33160X Braindumps PDF, Avaya 33160X Exam Cram

New 2024 33160X Sample Questions Reliable 33160X Test Engine

Avaya 33160X certification exam is a highly respected credential for professionals in the field of workforce engagement support. Avaya Workforce Engagement Support Certified Exam certification is aimed at individuals who are responsible for providing support to customers and employees using Avaya products and solutions. 33160X exam is designed to test the candidate’s knowledge and skills in areas such as communication, collaboration, and customer engagement.

Avaya 33160X exam is a computer-based test that consists of 60 multiple-choice questions. Candidates are given 90 minutes to complete the exam, and the passing score is 68%. 33160X exam is available in English and Japanese, and candidates can take it at any Avaya authorized testing center around the world. 33160X exam fee is $125, and candidates must register for the exam through the Avaya Learning website.

NEW QUESTION 15
Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?

Maintenance account

MSA

DMSA

Local account

Explanation
The MSA account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement. The MSA account is a service account that is used to run the Avaya Workforce Engagement services and access the Archive Database. The MSA account must be created before installing the Avaya Workforce Engagement software and must have the appropriate permissions and privileges. The MSA account must also be added to the local Administrators group on each server where Avaya Workforce Engagement components are installed1 References: 1: Avaya Workforce Engagement Support – Installation Guide, page 18-192

NEW QUESTION 16
Which log covers the Central Application Database server installation in Avaya Workforce Engagement?

logscentralContactSummary

logsCommonDBSummary

logscentralAppSummary

logscentralDWHSummary

Explanation
The \logs\centralApp\Summary log covers the Central Application Database server installation in Avaya Workforce Engagement. The Central Application Database server is a server role that hosts the Central Application Database, which stores the configuration data and user information for Avaya Workforce Engagement. The \logs\centralApp\Summary log contains information about the installation process, such as the start and end time, the installation status, the installed components, and any errors or warnings that occurred during the installation. The \logs\centralApp\Summary log can be used to troubleshoot any issues or verify the installation results3 References: 3: Avaya Workforce Engagement Support – Installation Guide, page
29-304

NEW QUESTION 17
In Avaya Workforce Engagement, where is System Backup enabled?

System Management>Enterprise> Enterprise Settings

System Management>Central Archive >Backup

System Management>General Settings>Settings

Enterprise Management>General Settings>Configuration

Explanation
System Backup is a feature that allows administrators to backup and restore the system configuration and data of Avaya Workforce Engagement. System Backup can be enabled from the System Management>Central Archive >Backup menu, where administrators can configure the backup schedule, destination, and retention policy. System Backup is not enabled from the other menus, which are used for different purposes. References: Avaya Workforce Engagement Support Administration Guide, page 103.

NEW QUESTION 18
On
a new computer, you are trying to log into the Enterprise Manager for the Application Server. Enterprise Manager is accessible from your Old PC. On the new computer, when you navigate to
http://*frameworkserver*wfo, Internet Explorer closes with no error. What is causing this problem?

You so not have network connectivity to the Application Server.

You are using the wrong URL.

You have the pop-up blocker turned on.

You are using Internet explorer 11.

Explanation
According to the Avaya Workforce Optimization Select Installation Guide, one of the possible causes for Internet Explorer closing with no error when trying to log into the Enterprise Manager for the Application Server is that the browser version is Internet Explorer 11. Internet Explorer 11 is not supported by Avaya Workforce Engagement, and it may cause compatibility issues or unexpected behaviors. The supported browsers for Avaya Workforce Engagement are Internet Explorer 10, Google Chrome, Mozilla Firefox, and Microsoft Edge. References: Avaya Workforce Optimization Select Installation Guide

NEW QUESTION 19
A technician is preparing for the slipstream installation in Avaya Workforce Engagement.Which twostatementsabout slipstream installation are true? (choose two)

Install the HFR package first, then thelatestWFO update package, as well as necessary stand-alone KBs in the sequence.

Install the Avaya Workforce Engagement base software,followedby the WFO update Package and the HFR package.

Install the Avaya Workforce Engagement base software,followedby the HFR Package.

Install the WFO Update package, as well as necessary stand-alone KBs at the same time.

Explanation
A slipstream installation is a process of installing the Avaya Workforce Engagement base software and the latest update package in one step. This reduces the installation time and simplifies the process. The HFR package is a hotfix rollup package that contains fixes for known issues and enhancements. The HFR package must be installed after the WFO update package to ensure that the system is up to date and stable. References:
Avaya Workforce Engagement Installation Guide, page 141
Avaya Workforce Engagement Release Notes, page 42

NEW QUESTION 20
You are selecting the new server roles for recording.
To assure your Avaya Contact Recorder Advanced (ACRA) Works properly, which three server roles are valid? (Choose three)

Recorder Integration Service

RTP Proxy

IP Recorder

Replay role

Screen Recorder

Explanation
According to the Avaya Contact Recorder Advanced Installation Guide1, the following server roles are valid for recording:
RTP Proxy: This role is responsible for receiving RTP streams from the network and forwarding them to the IP Recorder role. It also handles SIP signaling for call recording.
IP Recorder: This role is responsible for recording RTP streams received from the RTP Proxy role and storing them as audio files on the disk. It also handles metadata extraction and encryption of the recordings.
Screen Recorder: This role is responsible for recording the screen activity of the agents using a screen capture driver. It also handles compression and encryption of the screen recordings.
The other two roles, Recorder Integration Service and Replay role, are not directly involved in recording, but rather in integrating with other systems and providing playback functionality.
References: 1: Avaya Contact Recorder Advanced Installation Guide

NEW QUESTION 21
When running backups in Avaya Workforce Engagement, what must be used to execute this task?

Database Management Service Account

Maintenance Account

Installation Account

Management Service Account

Explanation
The Maintenance Account is used to run backups in Avaya Workforce Engagement. The Maintenance Account is a special account that is created during installation and is used for maintenance tasks, such as backup and restore, database management, and license activation1.

NEW QUESTION 22
After a successful installation, what is the only page accessible from the Avaya Workforce Engagement administrative pages?

General Settings

Licensing Management

Server Roles

Alarm Status

Explanation
According to the Avaya Workforce Optimization Select Installation Guide, after a successful installation, the only page accessible from the Avaya Workforce Engagement administrative pages is the Licensing Management page. This page allows the administrator to upload the license file and activate the product features. The other pages, such as General Settings, Server Roles, and Alarm Status, are only available after the license file is uploaded and validated. References: [Avaya Workforce Optimization Select Installation Guide]

NEW QUESTION 23
Which statement about archive database Service role Configuration is true?

You can add multiple archive database targets

You can change database targets in Enterprise Manager

You can create database targets in Recorder Manager

You can change database targets in Recorder Manager

Explanation
Archive database Service role Configuration is a feature of Avaya Workforce Engagement that allows customers to configure one or more archive database targets for storing call recordings. Customers can use Enterprise Manager to add, edit, or delete archive database targets, as well as specify the retention period and the purge schedule for each target. Customers can also use Recorder Manager to view the status of the archive database targets and the archive jobs.
Avaya Workforce Engagement Enterprise Manager User Guide, page 635
Avaya Workforce Engagement Recorder Manager User Guide, page 276

NEW QUESTION 24
Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?

Maintenance account

DMSA

MSA

Local account

NEW QUESTION 25
A rule triggers recording when the supervisor is either Supervisorl or Supervisor2 if the call is placed on hold more than three times and if the entire call is longer tan 20 minutes (1,200 seconds). This id an example of which Recording Rules criteria?

Rule

Schedule

Condition

Attribute

Explanation
According to the Avaya Contact Recorder Configuration and Administration Guide, a condition is a recording rule criteria that defines a logical expression that must be met for a call to be recorded. A condition can consist of one or more attributes that are compared with values using operators such as equals, not equals, greater than, less than, etc. A condition can also use logical operators such as AND, OR, NOT to combine multiple attributes. For example, a condition can be Supervisor = Supervisor1 OR Supervisor = Supervisor2 AND Hold Count > 3 AND Call Duration > 1200. This condition means that a call will be recorded if the supervisor is either Supervisor1 or Supervisor2 and if the call is placed on hold more than three times and if the entire call is longer than 20 minutes (1,200 seconds). References: Avaya Contact Recorder Configuration and Administration Guide

NEW QUESTION 26
Happens when the framework installation fails?

All installation errors Will appear on the alarms page of Element Manager

The installer Will stop but does not quit from the tool. Failed components are tracked to the installer’s log file.

The installer Will stop and quit from the tool. Once the issue is resolved, the installer Will restart from the beginning of the installation.

Errors Will appear in black text in the SR tool.

Explanation
According to the Avaya Workforce Engagement Support Installation Guide, if the framework installation fails, the installer will stop but does not quit from the tool. The failed components are tracked to the installer’s log file, which is located in C:\Program Files\Avaya\Avaya Workforce Engagement Support\Logs. The installer will also display a message indicating which component failed and provide a link to the log file. The user can then review the log file, resolve the issue, and resume the installation from where it left off. References: Avaya Workforce Engagement Support Installation Guide, page 34.

NEW QUESTION 27
The customer decided to have the Avaya Delivery Dedicated integration with Multiple Device Registration

In this scenario, which three statements about Multiple Registration are true? (Choose three)

It provides the same benefits of Avaya Delivery Dedicated Integration Service Observe

Only two observers can be present on the same call

Each recording target requires a dedicated softphone

There is not dedicated softphone allocated for recording

It allows a dual recording solution

Explanation
According to the Customer Guide to Avaya DMCC-MR Integrations1, the following statements about Multiple Registration are true:
It provides the same benefits of Avaya Delivery Dedicated Integration Service Observe. This means that it supports recording of both inbound and outbound calls, as well as internal calls between agents. It also supports recording of transferred and conference calls, as well as call hold and resume events.
Each recording target requires a dedicated softphone. This means that each agent extension must have a corresponding softphone extension that is registered on the Avaya AES server and used for recording purposes. The softphone extension must be configured with the same call appearance and bridged appearance settings as the agent extension.
It allows a dual recording solution. This means that it supports recording of both voice and screen activity of the agents using the Avaya DMCC-MR integration. The voice recording is done by the inContact WFO Call Recording application, while the screen recording is done by the inContact WFO Screen Recording application.
References: 1: Customer Guide to Avaya DMCC-MR Integrations.

NEW QUESTION 28
To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

CMS

Quality

Phone

Dialer

Explanation
To have voice recording with Avaya Contact Recorder Advanced (ACRA), Avaya Workforce Engagement requires a Phone data source type. A Phone data source type is used to import phone-related data from ACRA, such as agent IDs, extensions, call IDs, call durations, and call directions. This data is used to associate voice recordings with agents and calls in the Avaya Workforce Engagement system. References:
Avaya Workforce Engagement Integration Services User Guide, page 294
Avaya Workforce Engagement Integration Services User Guide, page 464

NEW QUESTION 29
You are going to the customer site to start your Avaya Workforce Engagement installation. You have the documentation, but when you review yourchecklist, something is missing. Which important thing is missing in your installation checklist?

IMSA account

Administrator account

MSA and DMSA account

Wsuper user account

Explanation
The IMSA account is an important thing that is missing in the installation checklist. The IMSA account is a service account that is used to run the Avaya Workforce Engagement services and access the Archive Database. The IMSA account must be created beforeinstalling the Avaya Workforce Engagement software and must have the appropriate permissions and privileges. The IMSA account must also be added to the local Administrators group on each server where Avaya Workforce Engagement components are installed1 References: 1: Avaya Workforce Engagement Support – Installation Guide, page 18-192

NEW QUESTION 30
The installer will be starting the administration in the Avaya Workforce Engagement. What is the first step in the administration workflow?

Create Organizations and groups

Create users

Manage entities withassignmentmanager

Create roles

Explanation
According to the Avaya Workforce Optimization Select Administration Guide, the first step in the administration workflow is to create Organizations and groups. Organizations and groups are logical entities that represent the structure and hierarchy of the contact center. They are used to organize users, agents, extensions, channels, and other resources in the system. The administrator can create multiple levels of Organizations and groups, and assign permissions and settings to each level. Creating Organizations and groups helps to simplify administration tasks and reporting functions. References: Avaya Workforce Optimization Select Administration Guide

NEW QUESTION 31
Which monitoring tool is used to show a visual update on how the Recorder and its components are working in recorder manager?

Capture Status

Configuration Checker

Status SummaryThresholds

Recorder Status Summary

Explanation
The Recorder Status Summary is a monitoring tool in the Recorder Manager that shows a visual update on how the Recorder and its components are working. It displays information such as:
The status of the Recorder service, Capture service, Disk Manager service, and Database service.
The number of active channels, active calls, and recorded calls.
The disk space usage and availability for each partition.
The CPU usage and memory usage for each service.
The network bandwidth usage for each channel.
The error logs and alerts for each component.

NEW QUESTION 32
Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)

The account cannot be the same as the Management Service account

The password can be changed after the installation

It is allowed to change the username after initial installation.

The account must be defined within a workgroup

Explanation
According to the Avaya Workforce Optimization Select Installation Guide, the database management Service account is a domain account that is used to access and manage the databases that store the configuration and data for the Avaya Workforce Engagement system, such as the Framework database, the Recorder database, and the Quality Management database. Some of the statements that are true about this account are:
A: The account cannot be the same as the Management Service account. The Management Service account is another domain account that is used to install and runthe Framework services and components on each server in the Framework domain. The database management Service account and the Management Service account must be different accounts, as they have different roles and permissions in the system.
B: The password can be changed after the installation. The password for the database management Service account can be changed after the installation, as long as it meets the password policy requirements and it is updated in all relevant places in the system, such as Enterprise Manager, SQL Server Configuration Manager, SQL Server Management Studio, etc.
The statements C and D are incorrect because:
C: It is allowed to change the username after initial installation. This is not true, as changing the username for the database management Service account after initial installation is not supported or recommended by Avaya Workforce Engagement Support1. Changing the username may cause errors or issues with accessing or managing the databases.
D: The account must be defined within a workgroup. This is not true, as the account must be defined within a domain, not a workgroup2. A domain is a network environment that uses Active Directory to manage users, groups, computers, and resources across multiple servers. A workgroup is a network environment that does not use Active Directory, but rather local accounts and groups on each server.
References: Avaya Workforce Optimization Select Installation Guide, Avaya Workforce Engagement Support, Avaya Workforce Optimization Select Planning Guide

NEW QUESTION 33
Which three statements about the Server Readiness Validator tool are true? (Choose three)

It validates operating system setting

It creates a report to show any trouble spots

It validates CA server security certificates

It validates partition sizes

It can run under the local systems account

Explanation
The Server Readiness Validator tool is a utility that checks the readiness of the server before installing Avaya Workforce Engagement. It validates operating system settings such as firewall, antivirus, and user account control. It creates a report to show any trouble spots that need to be fixed before installation. It also validates partition sizes to ensure that there is enough disk space for the installation. It does not validate CA server security certificates or run under the local systems account. These are not required for the installation of Avaya Workforce Engagement. References:
Server Readiness Validator tool
Avaya Workforce Engagement Installation Guide

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