Get CIS-ITSM Braindumps & CIS-ITSM Real Exam Questions [Q65-Q79]

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Get CIS-ITSM Braindumps & CIS-ITSM Real Exam Questions

ServiceNow CIS-ITSM Actual Questions and Braindumps

NO.65 Guided Setup provides step-by-step instructions for loading Foundational Data, which includes __________.

Users, Roles, SLAs

Companies, Users, Groups, Roles, Departments, Locations, and Catalog Items

Companies, Users, Groups, Roles, Departments, Locations

Groups, Group Members, Priorities

NO.66 Which of the following represents how Knowledge Management Article publishing is managed?

Each Knowledge Base follows its own Publish and Retire workflow

Publish and Retire workflows are set in the Knowledge Management System Properties

Each Knowledge Article follows its own Publish and Retire workflow

Any article submitted is automatically published

Explanation
Each Knowledge Base can have its own Publish Workflow and Retire Workflow. Each Knowledge Article kicks off an instance of the Publish and Retire workflow defined in the Knowledge Base.

NO.67 An org has a requirement that an Account must always have one and only one Contact listed as Primary. So selecting one Contact will de-select any others. The client wants a checkbox on the Contact called “Is Primary” to control this feature. The client also wants to ensure that the last name of every Contact is stored entirely in uppercase characters.
What is the optimal way to implement these requirements?

Write an after update trigger on Contact for the Is Primary logic and a separate before update trigger on Contact for the last name logic.

Write a Validation Rule on the Contact for the Is Primary logic and a before update trigger on Contact for the last name logic.

Write an after update trigger on Account for the Is Primary logic and a before update trigger on Contact for the last name logic.

Write a single trigger on Contact for both after update and before update and callout to helper classes to handle each set of logic.

NO.68 What is the purpose of “time_worked” field in incident table?

This is a cumulative time logged by the users.

It stores total elapsed time since the incident was created (it only counts the elapsed time during business working hours).

It stores total elapsed time since the incident was created.

It stores total elapsed time since the incident state changed to “In Progress”.

This is a field that, if made visible on the form, can be filled by users and ServiceNow will accumulate the values entered by all users.

NO.69 Which three types of prices can the system administrator set for an organization’s products? (Choose three.)

Sales prices

Standard prices

Discount prices

List prices

Product prices

Explanation

NO.70 The Change Task [change_task] table is extended from the _____________ table.

Configuration Item [cmdb_ci]

Task [task]

Change Request [change_request]

Nothing – it is a base table

NO.71 In the baseline platform configuration, a Configuration Item must be specified before Approvals are requested for a Change Request.

True

False

Explanation
From dev instance – “Assignment Group” is required to request approval on a Change. Approvals go to Assignment Group and CAB.

NO.72 Why it takes time for the workaround to appear in the linked incidents’ comments when the “Communicate Workaround” is clicked in a problem?

There’s a scheduled job that runs every day at midnight to add the comment to linked incidents.

The “Communicate Workaround” uses an event which must be processed.

The system waits an action from the user to close the problem and then the workaround will be copied.

The query used to filter linked incidents is very complex and it takes time to run.

NO.73 Which of the following represents how Knowledge Management subscriptions and article versioning are enabled?

Customizations to Knowledge Management

Features are enaled by default in baseline Jakarta instances

Knowledge Base setting on each Knowledge Base

Activation of the Knowledge Management Advanced Plugin

NO.74 Which two fields are used to calculate priority on an Incident?

Severity and Urgency

VIP and Impact

Impact and Urgency

Business Criticality and Urgency

NO.75 If you modify base instance process, it will be skipped during upgrades.

True

False

NO.76 How many columns can a formatter contain in a variable set?

There is no upper limit to the number of columns a formatter can have.

NO.77 It is possible to create incidents automatically based on alerts from Event Management.

True

False

NO.78 In the baseline configuration of change management, which fields and records are included when the Copy Change UI action is used to copy a change request?

Configuration item, Change Tasks, Approvals, Risk, Attachments.

Change Tasks, Impact, Attachments, Planned start date, Risk.

Configuration item, Change Tasks, Risk, Backout plan, Category.

Backout plan, Category, Change Type, Attachments, Work notes.

NO.79 What is the correct order of steps to follow when working with inbound change sets?

Deploy, Validate, Monitor

Validate, Deploy, Monitor

Deploy, Monitor, Validate

Monitor, Deploy, Validate

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