[2025] Pass ISO-IEC-20000-Foundation Exam – Real Questions & Answers [Q32-Q53]

NO.32 What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?

NO.33 Identify the missing words in the following sentence.The definition of service request is “a request for information, advice, [ ??? ] or a pre-approved change”.

NO.34 What do the principles Adapt and Adopt mean?

NO.35 Which event is NOT part of the definition of an incident?

NO.36 What is the objective of service continuity management?

NO.37 What is the relationship between ITIL and ISO/IEC 20000?

NO.38 What does ISO/IEC 20000-1 specify?

NO.39 Which is a reason for the requirement to budget service costs?

NO.40 To establish the objectives, processes, and procedures necessary to deliver results, that are in accordance with customer requirements and the organization’s policies, IT service management must be planned. What must always be included in the service management plan?

NO.41 Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization’s business and customers’ requirements. What is the best way that management can make this visible?

NO.42 Identify the missing words in the following sentence. The definition of the scope of the SMS shall include the services in scope and the [???] managing and delivering the services.

NO.43 What process, other than business relationship management, reviews service performance with the customer?

NO.44 What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

NO.45 What should be done to handle risks and opportunities?

NO.46 Which audit, performed by the Registered Certification Body, is required to be carried out at least annually?

NO.47 Where an external supplier is using a sub-contracted supplier, who is responsible for ensuring that the sub-contracted supplier meets their contractual obligations?

NO.48 What is the value of good service management?

NO.49 What kind of request would qualify as a service request?

NO.50 ISO/IEC 20000-1 can be applicable to a service provider:

NO.51 What is an example of a requirement for the service management objectives?

NO.52 What is an audit observation?