[Aug-2026] Pass Microsoft MB-230 Tests Engine pdf – All Free Dumps [Q198-Q219]

NO.198 A customer has a Customer Service deployment.
The customer needs to implement macros.
You need to identify the security roles that are required to configure and use macros.
Which security roles are required? To answer, move the appropriate security roles to the correct requirements. You may use each security role once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content NOTE: Each correct selection is worth one point.

NO.199 あなたはDynamics 365カスタマーサービス管理者です。
You are configuring a case dashboard.
You need to filter the dashboard to show only escalated cases and cases that are marked as Request.
Which filter should you use?

NO.200 Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
このセクションの質問に答えた後は、その質問に戻ることはできません。その結果、これらの質問はレビュー画面には表示されません。
An electrical engineering company is implementing Dynamics 365 Customer Service.
Engineers schedule work in one-hour blocks.
Engineers who complete a job before the end of the one-hour block must not be able to start a new job in that some block.
Engineers who require part of an additional one-hour block to complete a job must not be able to start a new job in that additional block.
You need to configure the fulfillment preference to meet the requirements.
Proposed solution: Create a fulfillment record and set the interval to one hour.
その解決策は目標を達成しているか？

NO.201 A company implements Dynamics 365 for Customer Service.
Which status reason is used for each case status? To answer, select the appropriate option in the answer area.
注意：各選択肢の正誤は1点満点とする。

NO.202 A company that operates in 101 countries/regions globally uses Dynamics 365 Customer Service. The countries/regions currently use the same environment.
An administrator plans the deployment of additional portals to support customer service processes.
Each country/region requires the following:
* A Microsoft Dataverse starter portal in an environment with Dataverse
* A blank portal in an environment with customer engagement apps
* A pre-build portal in an environment with customer engagement apps
Vou need to determine the minimum number of environments required.
How many environments will you need? To answer, drag the appropriate number to the portal requirements.
Each number of may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
注意：各選択肢の正誤は1点満点とする。

NO.203 You need to configure the system to store answers about claims.
Which four actions should you perform in sequence? To answer, move all actions from the list to the answer area and arrange them in the correct order.

NO.204 You are an Omnichannel administrator for a company. The company is implementing a chat channel.
You need to route all chats relating to work orders to the field service queue.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order, NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

NO.205 You are a Dynamics 365 for Customer Service administrator. The organization has multiple business process flows for warranty management.
You need to manage business process flows.
What should you configure? To answer, select the appropriate configuration in the answer area.
注意：各選択肢の正誤は1点満点とする。

NO.206 You need to configure OmniChannel to route correctly.
Which options should you use? To answer, select the appropriate options in the answer area.
注意：各選択肢の正誤は1点満点とする。

NO.207 A contact center superviser requires operations metrics by channel and sentiment analysis.
You need to install the Omnichannel insights dashboard for the company.
どの順番でアクションを行うべきか？回答するには、すべてのアクションをアクションリストから回答エリアに移動し、正しい順番に並べます。
NOTE: More than one order of answer chokes is correct. You will receive credit for any of the correct orders you select.

NO.208 ある企業がDynamics 365カスタマーサービスを導入した。
あなたは、修理技術者を派遣するためにスケジューリングを設定しています。以下の問題が発生しました：
You are unable to create a new organizational unit.
Repair technicians are accidentally scheduled to work on days when company is on holiday.
RepairTechnicianA does not appear on the schedule for Fridays for any issue.
問題を解決する必要がある。
問題を修正するために何を修正すべきですか？回答は、適切な解決策を適切な問題にドラッグしてください。各ソースは、一度だけ使用することも、複数回使用することも、まったく使用しないこともできます。ペイン間の分割バーをドラッグしたり、コンテンツを表示するためにスクロールする必要があるかもしれません。
注意：各選択肢の正誤は1点満点とする。

NO.209 You are working as a functional consultant for Dynamics 365 Customer Service. No changes have been made to security roles.
You need to ensure that customer service representatives can process cases that have service-level agreements (SLAs) and entitlements. You must grant only the minimum privileges required.
How should you configure security? To answer, select the appropriate options in the answer area.
注意：各選択肢の正誤は1点満点とする。

NO.210 あなたは Dynamics 365 for Customer Service の管理者です。全文検索、関連検索、カテゴリ検索を有効にしています。
ナレッジベース検索コントロールを使用して、以下の各単語を記事内の任意の場所に含むナレッジベース記事を検索する必要があります：
Elevator
Motor
Sizing
検索はどのように設定すればよいですか？回答するには、回答エリアで適切なオプションを選択してください。
注意：各選択肢の正解は1点に値する。

NO.211 You are a Dynamics 365 administrator.
You need to determine which type of dashboard needs to be created for different scenarios.
Which dashboard type should you use? To answer, select the appropriate options in the answer area.
注意：各選択肢の正誤は1点満点とする。

NO.212 You must create a custom web portal to support customer service processes. The portal must allow customers to chat with customer service if the customer initiates a chat conversation.
You need to embed the chat widget into the web portal.
順番に実行すべき4つのアクションはどれでしょう？答えるには、アクションのリストから適切なアクションを解答エリアに移動し、正しい順番に並べます。

NO.213 You are customizing a Dynamics 365 Customer Service implementation for a call center.
The call center wants to enable SMS as a channel for the customer service department.
You need to complete the SMS channel configuration.
Which account information should you use for each provider? To answer, drag the appropriate types of account information to the correct SMS channel provider. Each type of account information may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
注意：各選択肢の正誤は1点満点とする。

NO.214 A company has a Dynamics 365 Customer Service implementation that uses the voice channel feature. Supervisors need to review reports to see how the representatives are performing on the following metrics:
* Percentage of calls that are answered within 30 seconds in the previous four hours.
* Number of calls that are rejected by each representative in the previous four hours.
You need to change the configuration of reports to ensure that they default to the requirements.
Which reports should you configure? To answer, drag the appropriate reports to the correct metrics. Each report may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
注意：各選択肢の正誤は1点満点とする。

NO.215 A company uses Dynamics 365 Customer Service and Microsoft Teams.
A project requires the creation of an automated tool to provide recommendations when addressing specific client needs. The tool must be interactive and allow agents to best serve their client base. All communications will be run through Teams chat You need to configure the smart assist chatbot In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

NO.216 産業用暖房・換気・空調装置（HVAC）を製造するある企業は、Dynamics 365 Customer Serviceを導入している。
同社は、プリセールスに関する問い合わせと既存のカスタマーサポートコールを処理するプリセールス・ソリューションを必要としている。ソリューションは以下の要件を満たす必要がある：
プリセールスの問い合わせ対応は、サポートの問い合わせ対応とは別に管理されなければならない。
プリセールスの問い合わせは、先着順で各国の専門チームが対応する。
特定のHVACシステムに関するサポート・コールは、それぞれの認定技術者のみに指示してください。
ソリューションを設定する必要がある。
どのコンポーネントを構成しますか?回答するには、回答エリアで適切なオプションを選択してください。
注意：各選択肢の正誤は1点満点とする。

NO.217 You are a Dynamics 365 for Customer Service administrator. You are using Voice of the Customer and are reviewing survey A survey responder marked 10 percent for overall satisfaction.
You need to ask additional questions based on the response.
順番に実行すべき4つのアクションはどれでしょう？答えるには、アクションのリストから適切なアクションを解答エリアに移動し、正しい順番に並べます。

NO.218 You are implementing Omnichannel for Customer Service for a company.
同社には次のような条件がある：
The Knowledgebase article search tab must open when a new chat conversation begins.
The Chat Session template must be in expanded mode for the agents.
You need to complete the implementation to meet the requirements.
Which configuration should you use for each requirement? To answer, select the appropriate options in the answer area.

NO.219 You are an Omnichannel supervisor for a company.
The manager wants to improve response times and customer satisfaction.
You need to configure Omnichannel queues using standard functionality.
Which capabilities should you enable? To answer, select the appropriate options in the answer area.
注意：各選択肢の正誤は1点満点とする。