BEST Verified SAP C_C4H520_02 Exam Questions (2023) [Q31-Q54]

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BEST Verified SAP C_C4H520_02 Exam Questions (2023)

The Best Practice Test Preparation for the C_C4H520_02 Certification Exam

NO.31 You want to make an activity available on the service technician’s mobile device using the planning board.
Which of the following are mandatory steps? Note: There are 2 correct answers to this question.

Click and release the assignment.

Check the availability of the technician.

Drop the activity onto the technician.

Identify a suitable technician by skills.

NO.32 For which SAP Field Service Management objects is a bi-directional flow supported when you integrate with SAP Service Cloud? Note: There are 2 correct answers to this question.

Service call

활동

Time and Material journal

서비스 계약

NO.33 Which of the following statements are correct? Note: There are 2 correct answers to this question.

Company specific configuration is applied to one database

Company specific configuration is applied to all databases

Account specific configuration is applied to one database

Account specific configuration is applied to all databases

NO.34 The field technician needs to visit the customer for a regular maintenanceof all their printers and need to get response for same query, what Smartform element is used to create such a functionality? Choose the correct answer.

Picker

첨부 파일

Series

Dropdown list

NO.35 What are the SAP Field Service Management service call statuses that can be mapped to ERP? Note: There are
이 질문에 대한 정답은 3개입니다.

Ready to Plan

Planned

Technically Complete

Cancelled

Released

NO.36 What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.

Use Pre-assembled queries

Import Report Templates

Use Pre-assembled Reports

Import Queries

NO.37 Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question.

Booking material for a specific service call and defined location

Defining which material the customer needs to purchase before the technician can start the work

Organizing spare parts to be taken to the physical location of the job

Reserving material that has already been used for previous services

NO.38 What is the main use case of smatforms? Choose the correct answer.

Generate a list of service team availability

Provide a Script for service execution

Provide Smart Progress Feedback to the Dispatcher

Capture customer feedback

NO.39 서비스 워크플로 단계를 활성화하면 어떤 이점이 있나요? 참고: 이 질문에 대한 정답은 3개입니다.

서비스 실행을 위해 미리 정의된 스크립트를 제공할 수 있습니다.

실행 검사점을 구성할 수 있습니다.

표준 시스템 이벤트를 기반으로 작업을 트리거할 수 있습니다.

백오피스와 현장 간의 연결을 개선할 수 있습니다.

서비스 프로세스 흐름을 표준화할 수 있습니다.

NO.40 What are the some main security characteristics of the SAP Field Service management Mobile App.?
참고: 이 질문에 대한 정답은 2개입니다.

Full Backup protection of Customer data

Oauth Token for Login free access

SSL-Secured communication

Advanced perimeter security

NO.41 Which activities you can perform in Administration module? Note: There are 2 correct answers to this question.

Edit Smartform Templates

Perform System Monitoring

Maintain Session Configuration

Define Service workflows

NO.42 디스패처가 서비스 요청을 계획 보드의 기술자 스케줄에 끌어다 놓습니다. 기술자가 모바일 앱에서 배정된 서비스 요청을 동기화하고 확인할 수 있도록 하려면 다음에 어떤 작업이 이루어져야 하나요?

기술자가 과제를 해제해야 합니다.

기술자가 과제를 승인해야 합니다.

디스패처는 배정을 해제해야 합니다.

디스패처가 배정을 승인해야 합니다.

NO.43 모바일에서 예약된 자료에는 어떤 구성이 필요하나요? 참고: 이 질문에 대한 정답은 2개입니다.

만들기

업데이트

읽기

삭제

NO.44 대시보드 보고서를 만들 때 선택할 수 있는 항목은 무엇인가요? 참고: 이 질문에 대한 정답은 3개입니다.

샘플 차트

차트 유형

차트 제목

차트 카테고리

시각화 유형

NO.45 In which scenario of Service engagement does SAP Field service management primarily provide capabilities to complement? Choose the correct answer.

High Touch

No Touch

Video Chat

E-mail Interaction

NO.46 What are some of the SAP Crowd Service capabilities? Note: There are 3 correct answers to this question.

파트너 초대를 위한 구성 가능한 온보딩 플랫폼

Automatic determination of activity effort and materials consumed

Crowd workers can reschedule assignments within a set time frame

최고의 자격을 갖춘 기술자를 결정하기 위한 지능형 스케줄링

Crowd workers can accept or reject assignments within a set time frame

NO.47 Which object corresponds to service call in C4C? Choose the correct answer.

티켓

Sales Order

Service Request

Ibase

NO.48 You are a Field Service Technician using an iOS device and you have just completed a repair work. How can you check the travel time to the next repair location address? Choose the correct answer.

Click on navigation icon within the service call

Click on navigation icon within the Equipment

Click on navigation icon within the HomePage

Click on navigation icon within the Activity

NO.49 다음 중 SAP 필드 서비스 관리에서 생성할 때 하드 스톱이 발생하는 보고서는 무엇입니까?

250초 만에 실행되는 비즈니스 규칙을 통해 생성되는 야간 활동 목록 보고서

21개의 서로 다른 DTO를 참조하는 보고서

1500페이지에 달하는 예비 부품 목록

1000개의 레코드를 반환하는 한 주의 서비스 호출 요약

NO.50 As an administrator, you can maintain settings at different levels within an account. Which statements explain how you apply these settings? Note: There are 2 correct answers to this question.

You apply account-level settings to all databases.

You apply account-level settings to a specific database.

You apply company-level settings to all databases.

You apply company-level settings to a specific database.

NO.51 Which key concepts are applied to ensure a secure cloud connection when accessing Field Service management? Note: There are 2 correct answers to this question.

Outage Protection

Sophisticated Cloud Service Firewall

SSL-Encrypted cloud communication

하드웨어 이중화 제어

NO.52 As a technician, you have just completed a job. You now need to book a second visit for the customer. What option is available in the SAP Field Service Management mobile app for you to do this?

Create a follow-up activity from the Expenses page.

Create a follow-up activity from the Efforts page.

Create a follow-up activity from within the service call.

Create a follow-up activity from the Smartform page.

NO.53 Your customer has integrated SAP Field Service Management with SAP S/4HANA. How can they achieve a working service process flow?

Create the service request in SAP Field Service Management, dispatch and execute in SAP Field Service Management, and then send the service confirmations to SAP S/4HANA.

Create the service request in SAP Field Service Management, dispatch and execute in SAP S/4HANA, and then send the service confirmations to SAP Field Service Management.

Create the service request in SAP S/4HANA, dispatch and execute in SAP Field Service Management, and then send service confirmations to SAP S/4HANA.

Create the service request in SAP S/4HANA, dispatch and execute in SAP S/4HANA, and then send service confirmations to SAP Field Service Management.

NO.54 What is one of the main use cases for a Smartform?

Provide smart progress feedback to the dispatcher.

Generate a list of service team availability.

Capture customer feedback.

Provide a script for service execution.